Montreal hybride - Montréal, Canada - Quanteam North America

Quanteam North America

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE
Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco.

Our team of 800 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory implementation.

We are hiring a Junior Application Support Specialist to work with one of our clients based in Montreal.

MISSION:

You will be working in the global cross-business client management division.

The mission of the department is to deliver an advanced digital platform catering to both our staff and clients, encompassing pre-trade, execution, and post-trade activities.

Additionally, it aims to enhance client knowledge and ensure a seamless experience throughout the client lifecycle while safeguarding the Bank's interests.

Within the division the IT teams holds primary responsibility for:

Developing, maintaining, and offering technical support for core systems utilized by the global team, particularly focusing on the next generation of KYC tools.
Pioneering and implementing automated solutions for both local and global teams.

Responsibilities:

Main Responsibilities _
Providing timely resolution to both functional and technical issues while promptly reporting incidents through the appropriate channels.
Offering expertise in both functional and technical domains to develop and advocate for sustainable and highquality solutions, including comprehensive documentation and support materials.
Assisting users with installation configurations and actively monitoring platform performance.
Demonstrating a thorough understanding of regulatory requirements and operational constraints.
Managing user queries and occasional data search requests while adhering to predefined timelines.
Maintaining detailed documentation of user interactions and issue resolutions, including case histories and steps taken.
Utilizing technical resources such as error logs and product documentation to identify and implement solutions for technical challenges or process improvements.
Adhering to internal standards and IT protocols at all times.
Providing timely project updates and status reports to both customers and IT management.
Collaborating with global support teams in Paris and Asia to ensure consistent and highquality support for end users.
Effectively nurturing customer relationships within the end user community.

Technical Stack

SQL
KIBANA
AUTOSYS
UNIX
WINDOWS SERVER
PYTHON

Profile:

-
Technical Skills _

Must-Have : _
2+ years of experience as support analyst
Strong analytical skills
Proficient in utilizing relational databases.
Familiarity with big data technologies, cloud computing, and APIs.
Skilled in troubleshooting intricate issues and thriving in a multitasking environment.

Competencies

Musthave : _
Demonstrated proficiency in both verbal and written communication.
Capability to thrive in an international and geographically dispersed team setting.
Strong critical thinking abilities and adept problemsolving skills.
Meticulous approach to planning, organizing, and coordinating multiple tasks.
Nice to have : _
ITIL knowledge/Certification.

Education