Customer Service Agent, Bilingual English-french - Waterdown, Canada - Stryker

Stryker
Stryker
Verified Company
Waterdown, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Why customer service at Stryker?:


Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)


Who we want:


Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.


Relationship-builders. Create genuine, trusting relationships with internal team members, business partners and leadership through strong interpersonal skills enabling collaboration and influence others to achieve results.


Organized communicators. Highly organized with strong attention to detail and ability to clearly communicate detail with business partners.


What you will do:


The Customer Service Agent will represent the company in a positive and professional manner in all dealings with external and internal customers.

You will actively promote the products and services of the company at every opportunity while providing a level of service that exceeds our customers expectations.


Functional Responsibilities:

  • Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies.
  • Employ excellent time management and organizational skills to follow up with customers on all outstanding issues within expected timelines
  • Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers.
  • Provide backup coverage for our receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively during that time.
  • Actively manage open sales orders to ensure timely shipments and invoices/accurate sales/proactive communication to customers.
  • Participate in the development and implementation of continuous improvements within the department.

What you need:


  • Post-Secondary Education Required.
  • Minimum two years of working experience in a call center/customer service environment.
  • Bilingualism (French and English) required.
  • Experience in the medical field is an asset.
  • Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.

Know someone at Stryker?:


About Stryker:


Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

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