User Support Technician - Scarborough, Canada - RHC Ltd.
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
Computer and technology knowledge:
- Android
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Security software
- Presentation software
- Communication software
- Image editing software
- Programming software
- Web service design
- Software development
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
Personal suitability:
- Accurate
- Initiative
- Organized
- Ability to multitask
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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