Band 2 - Maple Ridge, Canada - BC Public Service
Description
Posting Title- BAND - Government Agent/Service Delivery Manager- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Maple Ridge, BC V4R 2S1 CA (Primary)- Salary Range- $74, $105,000.
04 annually- Close Date- 8/17/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service Delivery/Service BC- Job SummaryBring your strong leadership skills to this dynamic team environment
A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.
The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government.
Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies.
Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates.In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.
Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization.
As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners.
We believe in being kind and helpful, and are committed to delivering "Service with Heart".
The Service Delivery Manager/Government Agent contributes to Service BC's strong reputation for building trust and confidence in government by effectively leading staff, in person and virtually, at one or more in-person service centers to ensure the highest standards of service delivery.
Reporting to an Area Director, the Service Delivery Manager/Government Agent leads teams, projects and program initiatives to promote and ensure service quality, community presence, and access to services for citizens and businesses.
Service Delivery Manager/Government Agents collaborate with other leaders and business partners to implement strategic and operational goals and objectives to meet the needs of citizens and businesses in the communities we serve.
Job Requirements:
- High School Diploma or GED
- Experience leading teams to provide exceptional inperson and/or virtual services.
- Experience managing conflict and dealing with emotionally charged individuals or groups.
- Experience leading in an environment where there are frequently changing and competing priorities.
- Experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.
- Experience coaching, training, and developing a team to provide best in class service.
Preference may be given to applicants with one or more of the following:
- Post-secondary education in Business Management, Public Administration, Finance, Commerce, Leadership or related discipline.
- Management or supervisory experience.
- Experience supervising in a unionized environment.
- Experience leading the implementation of process improvements or organizational changes.
- Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.
- Experience leading a remote/virtual or geographically distributed team.
- Experience leading in a public sector or regulated environment.
- Experience leading projects or programs with multiple stakeholders.
Provisos/Willingness Statements:
- Willingness to keep selfinformed on current trends and issues through ongoing training, education, and participation in branch projects.
- Successful completion and certification of the Certified Service Manager (CSM) training through the Institute for Citizen
- Centred Service within 6 months of Service BC making this course available to you (this training will be paid for and provided by Service BC).
- Willingness to travel for varying lengths of time.
About this Position:
This position is excluded from union membership
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.
Employees of the BC Public Service must be located in BC at the time of employment.
Maple Ridge:
A greenery-laden, mountain-ringed community next to the Fraser Riv
