Receptionist - 314 - Victoria - BCSPCA

BCSPCA

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you are up for the challenge and would like to be considered for this position, we would like to hear from you.

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION:
Receptionist

STATUS:
Permanent; Full-Time

SHIFT:
Thursday to Monday 9-5:30pm

LOCATION:
Victoria, BC

CLASSIFICATION:
CUPE 50

WAGE:
$20.29 per hour

CLOSING DATE:
Internally: June 9, 2023 (Midnight EST) - Externally: Open Until Filled

About the Position:

This position is the first point of contact for members of the public and plays a key role in the attraction and retention of BC SPCA supporters.

It is responsible for the majority of communication with the public, and works with the rest of the staff to ensure smooth functioning of the shelter as a whole.

This role is a key customer service position and creates the atmosphere of the shelter by demonstrating the Guiding Principles of the BC SPCA and engaging in a courteous, friendly way to clients, volunteers, staff and donors to ensure the highest possible reputation for the shelter and the maintenance of the goodwill of the BC SPCA in Victoria.

Some specific duties:

Greet and interact with all volunteers and public in a welcoming and open manner
Direct public and volunteers through to appropriate areas of the shelter
Accept donations and provide information on acceptable and needed items
Answers all telephone inquiries and direct callers to appropriate resources
Schedule surrender/compassionate board intakes when requested and appropriate
Enter all incoming animals into Shelter Buddy
Receive animals at the counter in an thoughtful, warm and understanding manner
Process animal adoptions/returns through Shelter Buddy
Schedule vet appointments, as necessary
Assist in shelter, with animal care or with vet and supply runs, as required
Upload documents and support maintenance of animal files in hardcopy and Shelter Buddy
Take adoption and donation photos and forward for social media use
Process all financial donations, ensuring that the individual receives an accurate receipt
Ensure that the reception area is kept neat and tidy at all times
Cash handling including preparation of daily cash for deposit and daily batch out
Perform other duties as assigned by the branch manager.

Qualifications you need to have:

High school diploma or equivalent
Minimum of 12 years' experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer
Sound knowledge/ability to learn routine office practice and procedures
Philosophical harmony with BC SPCA policies, programs and protocols
Knowledge of domestic animals, their breeds, characteristics and common diseases an asset
Ability to assist public in a positive manner
Excellent customer service skills; Confident and clear communicator
Selfstarted and able to work independently as well as part of a team
Excellent organizational skills and attention to detail
Ability to exercise tact, maturity and sound judgment in stressful situations
Ability to work under pressure while prioritizing tasks
Nimble and willing attitude and work ethic.

How to apply:

The BC SPCA is a Registered Charity BN RR0001