Concierge Sales Agent - Vancouver, Canada - Rove Concepts

Rove Concepts

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:
Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC.

For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America.

With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers.

Our growth has led us to occupy three showrooms across North America, and now expanding into New York, Melrose, San Diego, and San Francisco.

We continue to expand our showroom spaces to provide exceptional customer experiences.

We are people-focused and love to train the right individual, so if you believe you have the characteristics listed below, we'd love to hear from you.

Rove Concepts Sales & Customer Care Team's objective is to maximize sales opportunities through phone, live chat, and e-Commerce channels.

As a Customer Care Sales Agent, you will be part of the team that takes care of our customers and drives sales.

In this critical front-line role, you will be responsible for providing general support for customers, including addressing store policies, shipping lead times, product knowledge, brand information, and actively engaging in sales activities.

We are looking for confident individuals with enthusiastic, friendly, and motivated personalities.

Ideally, this person would have a passion for building client relationships in tandem with an interest in furniture and design.

WHAT YOU'LL DO:

Develop and cultivate a customercentric environment with a focus on driving initial purchases to final mile delivery.
Demonstrate strong conflict resolution and interpersonal communication skills to deescalate customer opportunities while maintaining an empathetic tone and demeanor.
Respond to customer inquiries promptly and effectively by staying on top of assigned tickets, ensuring sameday ticket review.
Maximize sales during key periods, such as Black Friday, by actively engaging customers and promoting relevant offers.
Dedicate yourself to customer success, always going above and beyond to find great solutions for our customers.
Perform other administrative tasks as required, including participating in warehouse sales, and more.

WHAT YOU'LL NEED:

Proven experience in outbound sales, preferably within the furniture, interior design, or home decor industry.
Passion for modern furniture and design trends, with a keen eye for aesthetics.
Excellent communication and presentation skills.
Providing topnotch customer service.
Selfmotivated, goaloriented, and able to thrive in a fastpaced sales environment.
Familiarity with sales tools to manage leads and track sales progress.
Strong problemsolving abilities and a proactive attitude toward sales challenges.
Flexibility to adapt to evolving business needs and market dynamics

WHAT WE'RE OFFERING:

Rocketing growth yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
Casual and open work environment
Competitive salary and benefits package with 3 weeks' vacation to start
Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

BENEFITS