IT Help Desk - Vaughan, Canada - Robertson Electric Wholesale

Robertson Electric Wholesale
Robertson Electric Wholesale
Verified Company
Vaughan, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Scope of the Position


The IT Support Specialist is a member of the Information Technology team, an important shared service supporting over 15 branches and 300+ employees across Canada.

Each line of business and each branch depends on IT to ensure our customers are receiving top-quality service.

Our contribution and priorities are to serve our colleagues by supporting a reliable backend including technology systems, committing to offer efficient and immediate technical support, and ensuring we keep vigilant on security requirements.


  • Be a resourceful professional with a proven track record of designing, implementing, and supporting systems that improve employee productivity, streamline processes and add value.
  • Resultsoriented problem solver with the strategic ability to quickly learn processes and technologies, produce solutions, and effectively communicates
  • Possesses a growth mindset and serviceoriented characteristics, able to stand sometimes high supportticket volume
  • Is comfortable with working both independently and as an active team member.
Usual work is carried out during regular business hours (two shifts available:
EST 7 am-4 pm, 8 am - 5 pm) but may require evenings and weekends to complete projects or maintenance on systems.


Major Responsibilities

  • Assist with server maintenance and deployment
  • Monitor, manage and maintain security systems
  • Documentation and monitoring of IT Systems, issues, and procedures
  • Troubleshooting network performance issues
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Assists in the maintenance of the telephone system (AVAYA)
  • Administrates user accounts using companyprovided software tools
  • Participate in the management meeting for future system growth

Skill and Qualifications

  • 1+ year of IT Support experience
  • Strong work experience with Active Directory
  • Networking expert (Cisco, Meraki)
  • Strong Data Management & Server infrastructure skills
  • Strong technical proficiency & handson technical skills
  • Strong sense of urgency in dealing with business and staff needs
  • Strong analytical abilities
  • Working knowledge of Avaya Phone System
  • Strong attention to detail & problemsolving skills
  • Knowledge of PowerShell scripting is a strong asset
  • Avaya experience is a strong asset

Excellent Knowledge of:


  • Windows 11 & 10 Pro Operating Systems
  • HP Elite Workstations, HP ProBook Laptops & HP ProLiant Servers
  • Office 2016 / 2019 & 36
  • Windows Server 201
  • Microsoft Active Directory & Microsoft Exchange Online
- iPhones / Samsung phones

  • Bitdefender Gravity Zone Antivirus
  • Cisco / Meraki / Unifi Firewalls
  • Sharp Copiers and Lexmark Printers

Job Types:
Full-time, Permanent


Salary:
$45,000.00-$55,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Vaughan, ON L4H 0P5: reliably commute or plan to relocate before starting work (required)

Experience:

Active Directory: 1 year (preferred)

  • IT support: 1 year (preferred)

Work Location:
One location
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