Bilingual Customer Service Representative - Brampton, Canada - Canada Data Communications Management Corp.

Canada Data Communications Management Corp.

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Customer Service Representative

Reports To:
Client Services Manager

Location:
Brampton, ON

Type:
Full Time, Permanent

Job Summary

Accountabilities:

Answer phone calls (direct and through phone queue lines) and provide professional service to customers
Process orders and perform transactions within our online ordering system and ERP system ensuring customers' inquiries are met in a timely manner
Liaise with internal DCM departments as required to resolve customer issues
Enter orders in FLEX (online ordering tool) and D36
Process returns and RSRs for credits
Generate and distribute reports as required for customers and Sales
Electronic filing in Sharepoint
Assist Sales and CX as required in administrative tasks
Perform other duties as assigned

Requirements:

12 years of relevant work experience
Working proficiency in French required
Accurate data entry skills
Intermediate Microsoft Office knowledge (Word and Excel)
Knowledge of D365 and FLEX Training is an asset
Customer service skills, resourceful, problem solving and listening skills

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws.

We invite resumes from all qualified applicants.

Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

must be available some days