Customer Contact Representative Ii - Victoria, Canada - ICBC

ICBC

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.

If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Customer Contact Representative II (Driver Licensing) - Part Time

Job Title:
CustomerContactRep II DL
Reference Number: 117685

Location:

Victoria Employment Type:
Permanent Part Time

Hours of Work:
Part-time 2 to 3 Days per week
Posted Date: 2023/05/17

Position Highlights

Bring your high energy and enthusiasm to our fast-paced contact centre where achieving First Call Resolution is a key customer

service target. The Customer Contact Representative II Driver Licensing will provide first contact customer service for a diverse

range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives.

Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical,

listening, questioning, and organization skills are also required. Previous contact centre or customer services experience is

strongly preferred. Familiarity with driver services, BC Services Cards, or road safety initiatives would be an asset. Please note

these positions require sitting for extended periods of time and wearing a telephone headset.

Please note this position is partially remote (after completion of training) and requires location in Victoria or surrounding areas.

The position is based out of 910 Government Street, Downtown Victoria.

Shifts will be scheduled 3-4 days per week, within the hours of operation. Full time training will take place over 12 weeks from

Monday to Friday, 8:30am to 4:30pm.

Current operational hours are as follows:

Monday to Friday from 8:00 am to 6:05 pm
Saturdays from 9:00 am to 5:05 pm

Part time hours of work may range up to 75% of regular bi-weekly hours.

You have:

A genuine interest in working with other people to seek out solutions and help solve issues in a professional and efficient

manner.

An interest in working on the phone to support callers' enquiries on a wide variety of issues.
The ability to be flexible and agile in assisting over the phone with the rollout of new services and initiatives.
The willingness to access systems and documents during a call, take relevant notes, and relay information.
A desire to be an active and engaged partner working with our customers or brokers to deliver quality service.

Position Requirements

Position Requirements

As a successful applicant, you will have:

Completed grade 12 education or equivalent
Previous contact centre / customer service experience is strongly preferred
Excellent communication skills
Strong analytical, listening, questioning, and organizational skills
The ability to sit for extended periods of time
The ability to manage incoming queries in a busy, fastpaced environment
Knowledge of driver services, claims, insurance and/or road safety initiatives would be considered an asset

Application Requirements

Successful completion of a data entry and listening test.

Position Information

What we offer:

Competitive Salary: You will receive an hourly wage of $27.12/hour. We are committed to providing industry competitive salary

and benefits.

Continuous Training: We offer continuous inhouse training to ensure you have the knowledge to be successful in your role.
Hybrid of Onsite and Working from Home: We offer flexible working arrangements as we continue to support our employees

in balancing their career and family commitments.