Operations Coordinator - White Rock, Canada - Monark

Monark

Verified Company

White Rock, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Monark Group is committed to helping great ideas live up to their fullest potential. Our diverse team delivers world-class solutions across a diverse array of emerging & established lines of business.

At Monark, you will do work that matters with people that are committed to helping our vision become a reality.

Projects at Monark have an impact on the communities that our team members live, work & play in.

As our Operations Coordinator, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties.

To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders.

The goal will be to facilitate the effective management of programs according to the organization's standards and drive excellent performance from your team.

What will you do:

Support planning and coordination of a program and its activities
Ensure implementation of policies and practices
Help build positive relations within the team and external parties
Schedule and organize meetings/events and maintain agenda
Ensure technology is used correctly for all operations
Support execution of operational tasks, business growth and program development
Troubleshoot problems with services or products
Create presentations, summaries and helping materials to ensure better communication and companywide understanding of the program
Prepare contact center reps to manage customer interactions
Identify operational issues and suggest practical improvements
Prepare reports and analyze data to assist management in implementing the defined strategy
Work with other departments and supervisors to understand business goals and develop operational procedures around it
Other duties as required

In order to be successful, you bring:

Minimum 2 years working experience as an Operation Coordinator, Operation Specialist, Project Coordinator, or similar roles
Education: College diploma or equivalent; University degree preferred
General knowledge of operations and project management
Strong organization and time management skills
Excellent verbal and written communication skills in a team environment, with solid command of English grammar, spelling and punctuation
Relationship/partnershipbuilding skills listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
Ability to prioritize work and work under pressure
Creative thinker, strong analytical skills, excellent facilitator

Preferred Skills