Resident Manager Team, Bedford - Realstar Management

Realstar Management

Verified Company

Bedford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service.

Responsibilities

Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
Hold open houses and undertake external business development activities
Recommend rental rates to district manager for available units and lease renewals
Actively promote various referral programs

_ Customer Service Responsibilities_

Greeting and interacting with residents in a customer friendly and professional manner in person and on the phone (Please note: for training purposes phone calls are monitored by a third party service provider)
Organize, promote, and conduct resident events
Ensure resident issues and service requests are addressed within 24 hours
Promote a neighbourly and community atmosphere
Undertake programs to recognize long term residents
Seek ways to exceed service expectations of residents

_ Management & Training Responsibilities_

Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
Thorough understanding of annual budgets and operating and capital plans

_ Fire Safety-Life Safety-Emergency Situation Responsibilities_

Comply with regular fire safety and life safety standards including keeping fire, Riskcheck, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
Extensive knowledge of emergency procedures including fire, flood, and mould and ensure staff has thorough understanding

_ Cleaning Responsibilities_

Exterior Duties
Interior Duties
Vacant Units

_Renting & Administration Responsibilities_

Show and sell suites to prospective tenants
Ensure rents are collected and deposited on a timely basis
Negotiate lease renewals in conjunction with established targets
Utilize computerized property management system to record transactions and run various operating reports

_Property Maintenance Responsibilities_

Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)
Coordination of monthend duties and responsibilities, including
Preinspection
Scheduling of contractors and staff for the turnover of vacant units
Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly
Assist district manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
Supervise staff, service providers and contrators and oversee quality of work performed
Review and approve invoices for payment to contractors for services appropriately completed

_Skills and Experience Required_

Background in residential property management or related business experience (office administration, skilledtrade, handyperson.
Strong customer service and selling skills
Excellent communication skills to deal with residents, prospects, colleagues and trades
Management skills to coach, train, and motivate staff and develop a team environment
Maintain a professional and presentable appearance at all times
Basic computer and keyboarding skills
Ability to perform minor repairs and aptitude for mechanical systems
Demonstrated cleaning skills
One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time

RS

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.