Customer Support Representative - Toronto, Canada - Coinsquare

Coinsquare
Coinsquare
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Customer Support Representatives are the voice of Coinsquare to our end customers.

CSRs are there to listen, resolve customer inquiries and provide feedback to the rest of the business on issues that arise or improvements that need to be made.

They have a tremendous responsibility to turn every client interaction into a positive experience leading to repeat business and customer advocacy.


What you'll be doing

  • Verifies user account information and validates documentation.
  • Responsive to customer needs and acts with a sense of urgency in resolving customer issues of a recurring nature.
  • Educate and empower our customers to navigate our platform with ease.
  • Escalate critical support issues to the appropriate internal channel(s).
  • Contribute to the growth and continued development of the Client Success Team at Coinsquare by sharing knowledge and working on internal projects.
  • Increase customer satisfaction and build loyalty by providing personable, attentive customer support.
  • Collaborates with the Compliance team to maintain vigilance with internal systems for unusual activity.
  • Provides timely processing of customer funding and withdrawal requests.

What you'll bring

  • Excellent written and verbal communication skills.
  • Ability to solve problems logically and think critically.
  • 1+ years(s) in a customer service position, preferably within the tech space.
  • Effective time management and organizational skills.
  • Patient, detailoriented, passionate about customer service, innovative and a bonus if informed about/interested in the digital currency market.
  • Proven ability to manage details and adapt to changes in a fastpaced environment, and knows how to deliver
  • Availability to work 40 hours per week, Wednesday to Sunday, Overnight (12:00 am to 8:00 am)
  • The first 60 days will be training with team members during weekdays and normal work hours.

What you can expect

  • A total compensation package that includes a competitive base salary + variable performance bonus, health insurance/benefits coverage, RRSP matching
  • Annual Learning and Development budget
  • Coinsquareprovided technology
  • Downtown Toronto (dogfriendly) office located in King West
  • Ritual credits on Tuesdays and Thursdays
  • Work in an environment that values transparency, accountability, confidence + humbleness, collaboration, and learning from others.

About Coinsquare

  • We are Canada's biggest operating digital asset firm. Since 2014, Coinsquare has traded on behalf of over 500,000 Canadians. Our team of 90+ employees has built Canada's leading retail and overthecounter trading platform.
Coinsquare is FINTRAC certified and on its way to becoming an IIROC member firm registered as a dealer. Built by Canadians, for Canadians.

Coinsquare has raised over $100M (including investments from dually listed company, Mogo) since its inception.

By successfully executing trades in excess of $8 billion CAD, we have established long-standing relationships with banks, custodial providers and regulatory bodies.

Discover what's possible with digital currency by checking out our trading platform:

Coinsquare for Android | iOS | Web

We're full of bright and diverse thinkers.

Team members have equal opportunities to contribute to our success within a scale-up culture that encourages self-starters, transparency and team connectivity.

Wednesday: 12:00am to 8:00am

Thursday: 12:00am to 8:00am

Friday: 12:00am to 8:00am

Saturday: 12:00am to 8:00am

Sunday: 12:00am to 8:00am

40 hours per week
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