Administrative Support Customer Service - Saint John, Canada - Irving Oil

Irving Oil

Verified Company

Saint John, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title

Administrative Support Customer Service

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships.

With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities.

Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do.

At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect.

Together, we will support our corporate strategy, high standards and the communities where we live and work.

Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter.

That's why we're dedicated to investing in our employees' potential, so that they can reach their career goals.

Job Description:

What you can expect in a typical day

We have an exciting opportunity to join our team as a temporary Administrative Support for Customer Service. The Administrative Support for Customer Service, is the key contributor to the Irving Blending and Packaging operations.

Supporting the Customer Service Team and the Sales team, you will provide front desk coverage; which includes welcoming Irving Blending and packaging guests, signing visitors into the building and ensure safety protocols are followed for entry.

This is a great opportunity to grow your administrative career

Your roles and responsibilities:

Maintain EHC ( Environmental handling charges )spreadsheet for customer fees.
Maintaining customer price updates and price lists in the ERP system
Sage.
Setup/updating customer pricing and shipto's based on daily requests from sales.
Provide general administrative support to the Customer Service Team and the Sales team.
Provide counter service via employee orders; coordination of shipping and payment.
Daily maintenance of the pricing database.
Credit Card Processing-Canadian Payments Only
Daily reconciliation of Credit Card and Cash Payments
Manage bulk vendor orders.
Welcome visitors by greeting them, in person/on the telephone.
Maintain security by monitoring logbook and issuing visitor badges.
Inquire and respond to miscellaneous customer requests
Researched and resolved billing and invoice problems
Input orders, daily invoicing, processing payments, price updates.

Professional skills

Excel skills required in this role.
Very organized; able to multitask effectively, manage multiple priorities, and able to quickly change priorities.
Customer focused with a "how can I help" mindset.
Good scheduling skills and able to respond to changes quickly.
Good data management skills.
Excellent attention to detail; willing to question what doesn't make sense.
Bilingualism is an asset

Travel

Travel is not a requirement for this position.

Education and experience

High school diploma required, and office administration diploma desirable.
Minimum 2 years of experience, specific to administrative support.
Experience using different software systems and eager to learn new ones.
MS Office: Word, Excel, PowerPoint.
Experience with software programs such as SAGE, Oracle is an asset but not necessary; we will train you.

Job Requirements - Work Experience

Administration

Job Requirements - Education

Diploma/High School Equivalent

Location

Saint John, NB