Billing Administrator - Rosslyn, Canada - GFL Environmental Inc.

GFL Environmental Inc.
GFL Environmental Inc.
Verified Company
Rosslyn, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
The Billing Clerk is responsible to create invoices, credit memos, update accounting records, customer information, and send payment reminders. They deal with customers, send them invoices, and answer any queries.


May be requested to interact with Internal and External customers and provide information in response to inquiries of service issues, deficiency's and to handle, resolve and delegate such customer inquiries and complaints.

Responsible for the day-to-day process, organization of documents and general administration duties.


Job Duties

  • Documentation control photocopy and collect documents for distribution and filing.
  • Develop and maintain trusted value driven advisor relationships with accounts as assigned.
  • Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
  • Develop familiarity with service contract/agreements as assigned and acts as the goto resource for CSRs and operations in interpreting service requirement specifics and other contract matters.
  • Dealing with phone enquiries and assisting customer, forwarding related questions to management where applicable.
  • Completing monthly billing, including processing, and entering all time and material work.
  • Assisting with cost estimates daily.
  • Upload invoicing in the system
  • Verify invoices with packing slips and work orders.
  • Generate and distribute vendor invoices for approval
  • Investigate and resolve billing discrepancies and provide back up to site management.
  • Handling routine customer problems and serve as interface between company and customer.
  • Completing documentation and assisting the customer with required paperwork.
  • Handle high request volumes with effective service quality.
  • Manage timesensitive administrative tasks.
  • Other administrative tasks as required.

Requirements:


  • University degree or College Diploma in Business Administration, or related discipline is preferred.
  • At least 2 years combined call center or similar customer service and some account management experience.
  • Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
  • Excellent communication skills in oral and written English
  • Ability to independently resolve problems within one's scope of authority and understanding of when to escalate to superiors.
  • Solid personal integrity and dedication
  • Ability to work without supervision.
  • Overtime during certain peak seasons is required.
  • Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • Profit sharing
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Application question(s):

  • What are your hourly pay expectations?

Experience:


  • Administrative: 2 years (preferred)

Ability to Commute:

  • Rosslyn, ON P7K 0C8 (required)

Ability to Relocate:

  • Rosslyn, ON P7K 0C8: Relocate before starting work (required)

Work Location:
In person
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