Guest Retention Manager - Mississauga, Canada - Erin Park Lexus Toyota
Description
Erin Park Lexus Toyota is looking for a talented individual who is extremely passionate about the Lexus and Toyota brand.
Erin Park is a family run dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations.
_"Let's Build a Career Together"_ _#erinparkjobs_
As a Guest Retention Manager you are responsible for assisting the sales team to increase our lease penetration by advising guests which model fit their needs.
- We offer a competitive pay plan with group benefits. _*As the
Guest Retention Manager you are responsible for: - Actively collaborate with product advisors and sales managers daily on communication with active lease/finance guests.
- Actively collaborate and generate various reports to Senior Management on monthly lease results.
- To proactively identify and capitalize on new vehicle sales opportunities within the existing lease and finance portfolio.
- Establish, develop, and maintain strong guest relationships through prospect calls, and maintain detailed summary in our CRM tool (currently Dealer Socket) and Toyota Credit Canada Inc's tool (Customer Reach)
- Actively communicate with guests to understand their vehicle needs and preferences, offering alternative options based on gathered information.
- Explain the terms and conditions of shortterm and longterm leases compared to traditional purchase arrangements to guests based on their needs.
- Create and deliver compelling sales pitches to potential guests.
- Prepare and organize lease end options for lease buyout guests before turning over to the Business Office.
- Generate appointments for vehicle sales from the current lease and finance portfolio.
- Demonstrate and follow Erin Park's 5 Car Keys (i.e. Safety, Integrity, Courtesy, Show, and Efficiency) through daily activities and interactions.
Qualifications:
- OMVIC License (in progress)
- Valid G Class drivers license
- Exceptional communication and interpersonal skills
- Detailed orientated and ability to problem solve
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