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Success Manager
2 days ago
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Success Manager
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Customer Success Manager
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Customer Success Manager
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Success Manager
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Chartbeat Inc. CanadaThe Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity ...
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Customer Success Manager, Western Canada
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Sales Talent Agency Inc. Canada2 days ago Be among the first 25 applicants This range is provided by Sales Talent Agency. Senior Executive Search Consultant | Account Manager | Head Hunter | Early Stage Start-Up Expert | North America · They are looking for an experienced Customer Success Manager with a consu ...
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Success Manager
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Workleap Platform Inc. CanadaJob Description · We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager for our Workleap HR products. · As a key member of the Customer Success team, you will be responsible for ensuring the success and satisfaction of ...
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Success Manager
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PocketHealth Inc. CanadaWe are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream Customer Success Manager loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth progra ...
Success Manager - Canada - D2L
Description
D2L is a cloud company that is modernizing education and building the Future of Work.The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
And most importantly, by giving customers a platform that is easy, flexible, and smart.D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead:
to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns.
Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone.To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.
As Customer Success Manager, you will be the primary owner of the business relationship with our North American Higher Education customers and drive their success as defined by them.
You will establish productive and trusted relationships with Higher Education institutions and ensure customer satisfaction and retention by driving customer adoption, stakeholder value and advocate the full use of D2L's Brightspace Learning Management System (LMS).
Manage key strategic D2L customers, with a focus on developing strong, referenceable relationshipsDevelop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles and risks
Develop and manage a Customer Retention Plan that articulates the drivers of customer and product retention and associated risks
Assist customer with key internal projects driving the value of Brightspace in their environment
Report against customer success criteria and manage initiatives to meet them
Oversee execution of remediation items for the Customer Success Plan and Customer Retention Plan, and communicate the progress internally and externally
Drive product adoption by setting adoption and usage targets with the customer that support their customer success goals
Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L
Serve as key stakeholder during Implementation phase and facilitate transition out of implementation to support
Develop a consultative relationship with each customer and work in conjunction with other D2L teams and SMEs to provide solution planning and execution
3+ years experience in Customer Success, Account Management or related roles
Ability to build strong relationships and quickly establish credibility and rapport with senior level and C-suite executives
Bachelor's degree required and/or equivalent experience.
The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. 65,000 — $104,125 CAD
We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
~Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
~ Social Events
~ We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us .
