Portfolio Resource Coordinator - Hamilton, Canada - Paladin Security

Paladin Security

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Portfolio Resource Coordinator

POSITION OVERVIEW:

***Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM). This position will work closely with Paladin's CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security guards by processing online ticket submissions in an expedited and professional fashion.

Job Functions:

Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule well in advance
Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, CSMs, Senior Management and our Operations Centre
Fill cancellations and openings in the daily schedule
Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
Support and process OTRS submissions as they relate to the site portfolio
Review and approve vacation requests in collaboration with shift supervisors/contract managers based on operational needs
Take on a large role in Paladin's deployment process
Ensure billing accuracy and compliance on a weekly basis
Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll
Assist with gathering and deployment of uniform items and site required equipment
Additional duties as assigned

Requirements:

Proven ability to build and maintain strong working relationships both internally and externally
Strong leadership, organization, and facilitation skills
Strategic Thinking
Excellent communication skills both written and verbal
Strong customer service and multitasking skills
Creative ability to foster new and innovative ways to perform and succeed
Ability to meet strict deadlines and flexibility in time allocation
Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software
Experience in scheduling, administration or security supervision would be considered an asset
Be willing to work flexible hours
Must have a valid Ontario Security Guard License
Must have a valid G Ontario Drivers License
Ability to travel to different locations in the Kingston region and surrounding areas

***NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.