Installation and Support Technician - Dollard-Des Ormeaux, Canada - Novacam Technologies

Novacam Technologies

Verified Company

Dollard-Des Ormeaux, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With increasing demand over the years, we are looking for an Installation and Support Technician to assist our Montreal team and our customers with their NOVACAM systems.

By manipulating mechanical, electrical and optical components, you will assemble, test and support metrology systems responding to specific measurement needs.

You will be in contact with customers regularly and help answering some of their questions or redirect them to the appropriate Novacam personel.

Your dexterity, knowledge and efficient communication will be the heart of delivering high-quality equipment to our top-tier international clients.

This is an entry-level job. We are looking for someone with general skills who is willing to learn. The training will be mostly technical but will also include an introduction to Sales and Customer Service.

What we offer:

Flexible working hours (37.5 hours/week)
Office highly accessible via public transport (buses 215/208) and free parking space available
Opportunity to travel around the world
Travel insurance

What your daily tasks will be:

Installing and testing NOVACAM systems at our Montreal office before they are sent to the customers
Installing NOVACAM systems at customer sites (mostly in the USA, but also in Europe, Asia, Oceania and the Americas).
Answering customer support requests in a timely manner.
Follow up with customers and relay feedback to the Engineering and Sales team
Creating and maintaining good relationships with customers
Contributing to constant improvement in user documentation and user support processes.

What your qualifications are:

DEC in a relevant field (mechanical or electrical) OR relevant experience
Fluency in English (written and oral)
Valid passport and driving licence, capability to travel outside of Canada (estimated ∼1020% travel after training)
Autonomy and resourcefulness
Excellent communication skills
Capable of working under pressure
Ability to lift heavy objects and kneel
Open to learning new skills
Versatility and openness to collaborate with a small team of various backgrounds

Assets: