Product Manager Travel Insurance - Ottawa, Canada - TD Bank

TD Bank

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

398164BR

Product Management & Development

Ottawa, ON

February 16, 2023

Company Overview

Department Overview

TD Insurance helps protect our customers from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

The Travel Insurance department within Life & Health is responsible for overseeing the complete end to end strategy and delivery of our travel insurance program.

The program offers Emergency Medical, Trip Cancellation, Trip Interruption and several other benefits to multiple customer segments, credit card products and channels.

Job Description:

Reporting to the Senior Product Manager, the Product Manager - Travel, will lead the development, management, growth acceleration and continuous improvement of a suite of Travel Insurance products with the focus on Standalone and Affinity portfolio.

The role will have accountability for the go-to-market strategies and plans that deliver on the revenue and NIAT goals and direct input into delivering a differentiated customer experience and multi-channel distribution capabilities optimization.

This role demands that you be the owner of your products' customer targets, the guardian of your products' equities throughout all communication touchpoints, and a living example of the "think like a customer" TD commitment.

Continuously monitor, analyze and report on internal and external product performance drivers, forecast future performance, provide actionable implications and recommendations (monthly business reviews, product reviews, annual planning, strategic review sessions, etc.). Advance the insights and reporting capabilities of the team
Understand and manage your product P&Ls to be on track to meet and exceed business targets
Ensure that our products are competitive and differentiated in the marketplace
Lead defining a motivating vision for your products and engage the team to achieve it
Develop and implement a business strategy that aligns with overall value proposition and contributes to future objectives of the TD Insurance business
Develop business plans and business cases including initiative and innovation roadmap with 5year horizon to drive sustainable growth and profitability
Recommend and influence sales, marketing and digital strategies and tactics including leveraging TD's advanced data and analytics capabilities
Ensure compliance with all relevant regulatory and internal standards and guidelines
Champion the TD Insurance business through internal and external interactions for the portfolio as the endtoend process owner; manage relationships with various internal and external partners (Third Party Administrators, Retail, IT, Marketing, Digital, Legal, Compliance, credit card business partners, etc.)
Recommend how to maximize benefits from multiproduct crosssell strategy and OneTD approach

Requirements:

Previous P&L and budget management experience preferred
Excellent verbal & written communication skills with ability to present complex information in a simple way
Experience in leading large projects, Marketing and Digital initiatives is an asset
Knowledge of Insurance sales and service processes that support Insurance related products is an asset
Curious innovative and strategic thinker with entrepreneurial spirit who is not afraid to question the status quo, envision the future, focus on growth, and lead the thinking
Demonstrated skill of uncovering customer and market insights
Highenergy leader with demonstrated experience in leading teams and making an impact through influence and building strong relationships with multiple stakeholders. Must have a proven track record of leading by example.
Flexibility to adapt and manage multiple priorities within a fastpaced environment. Demonstrated ability to make tough choices given limited resources.
Undergraduate degree in business or related field. MBA or equivalent is an asset.

Additional Information

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible enviro