Customer Solution Specialist - Burnaby, Canada - Rogers Communications

Rogers Communications

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a
Remote role which means you get to work from home

At Rogers, we put our customers first in everything we do. We're committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast.

Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here.

We're growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you're up for the challenge and the fun? If so, consider the following opportunity:

Customer Solutions Specialist - Loyalty Operations
Rogers is a proud Canadian company with a rich family history.

That's why it's always been important to us to give back to our communities and make a positive impact where we live and work.

Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other, and we know what makes you different makes us great. That's why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential - we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

At Rogers, our customers are our top priority, and the team members who work with our customers each day are our biggest asset.

We provide world class service by connecting to our customers, understanding their needs and offering value-based solutions.

Are you someone who cares about people? Do you get excited about the latest products and services in the market? Do you like to problem solve and come up with winning solutions? Do you enjoy building new skills and taking on new challenges? If so, you'd be a great fit for our Loyalty team

You get to:

Connect with our customers to identify the products and services that will best meet their needs and to build longterm meaningful relationships
Leverage your professional network and resources to provide value based solutions in response to customer questions and concerns
Act as an advocate and provide feedback on offers, programs, and processes on behalf of your customers and colleagues
Contribute to key business metrics including OTE (Own The Experience) and revenue
Participate in a robust learning program designed to build your communication skills, product knowledge, and ability to provide an enhanced customer experience
Be part of a highly engaged team of solutions specialists supporting Canadians coast to coast

You should have:

An awareness of the market and consumer trends, including the latest wireless and residential products and services provided by Rogers and our competitors
A track record of owning problems end to end, to come to a productive resolution
An ability to build rapport, listen actively and effectively, and communicate clearly and concisely
A history of demonstrating positive business results and building collaborative relationships
A genuine passion for providing a world class customer experience
A flexible schedule and experience navigating computer systems and tools

Life at Consumer Care - What We Offer
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We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts and perks

To name a few:

Unlimited access to Headspace Premium for mindfulness training
Access to a virtual walk in clinic to connect with Healthcare Professionals from home

LIVX

Fitness Membership to attend classes virtually
Company matching contributions to charities you support
Paid time off for volunteering
Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
Employee discounts to our products and services
Leadership development, Mentorship and Coaching programs
Work from home as of day 1

We genuinely care about each other and we're committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work.

We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women.

We all bring something different, and we know what makes you different makes us great.

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not