Bilingual Customer Service Representative - Markham, Canada - Pacific Smoke International Inc

Pacific Smoke International Inc

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pacific Smoke International is Canada's leading distributor of electronic vaporizers and manufacturer of award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham and we are seeking a passionate Customer Service Representative to join our Customer Service team.

Take part in joining an exciting career in a booming industry
Company Values:

We are seeking to attract staff who share and demonstrate our values, which focus on eliminating combustible cigarettes from the world by empowering people to quit smoking and switch to safer alternative that improves their lifestyle choices

Our core values are:
-
Judgement, Curiosity, Agility, Results, Accountability, TeamworkPosition**:

Shift: Monday
Friday (9:30 am
5:30 pm)

Your typical working schedule will be 40 hours per week- Type:
Permanent Full-time- ResponsibilitiesEnsure positive client experiences by answering any customer inquiries in a timely and efficient mannerResolve client's concerns and identify root causes of issues/dissatisfaction for future improvements

Processes orders, returns, credits, purchase, and issue invoice orders into the company ERP system
Keep records of customer interactions, and make adjustments to customers' account; build sustainable relationships of trust through open and interactive communication
Collaborate with various departments and external vendors to ensure customer satisfaction and maximize productivity
Process and file warranty claims, including a validation process to evaluate warranty claims and process into company ERP system
Other responsibilities assigned by Manager
Skills & Abilities
12 years of work experience in a customeroriented role is an asset
Strong communication skills (written and verbal)
Bilingualism (English and French) is required
Post-Secondary education is an asset
Experience working in an industrial environment/distribution firms using an ERP System is an asset
Outgoing personality, detailoriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone
Customer Focused: able to meet and exceed the needs of customers by delivering highquality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
Thrive in a fastpaced startup environment. Naturally curious; you love learning and improving yourself
Proactive problem solving and situational analysis
Goal oriented with good time management and organizational skills
Basic computer skills (Microsoft Excel and Word)
Ability to multitask, prioritize, and manage time effectively

The Rewards:

Learning budget for ongoing learning and development opportunities (courses, books, etc.)Competitive total compensation package - including annual performance bonus
Group Benefits Program starting from day one of employmentThree**
weeks vacation

per year on joiningExcellent work culture - Awarded for top performers and employee tenure**