Patient Flow Coordinator - Toronto, Canada - SickKids

SickKids

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About SickKids:

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.

As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.

Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description:

The Patient Flow Coordinator will be responsible for the delivery of patient care by providing a high level of support and assistance to patients, families and the team in the Healthy Living Clinic.

They will support the operation of the clinic by ensuring patients and families flow smoothly and efficiently through their visit in the clinic in a proactive and organized manner, facilitate clinic schedules and patient bookings, support program initiatives and quality improvement projects, ensuring seamless program operations.

Patients within the Healthy Living Clinic enter a 2-year intensive program focused on a multidiciplinary approach to meeting patient needs.

As the Patient Flow Coordinator you will play in integral in role in the coordination of all clinics, services, groups and patient movement throughout the program, as well as the day to day operations of the clinic.

Here's What You'll Get To Do

Greet patients and families and orient them to the clinic
Support the flow of patients and families starting from registration through to the end of their visit
Work closely with the clinical team to ensure smooth and seamless daily operations of the clinic
Support clinical staff in organizing and storing materials that are utilized in the clinic
Facilitate communication flow via telephone, paging, and computer access
Book and/or reschedule appointments and group sessions as necessary and inform necessary people of these changes
Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
Support the registration and flow of patients within the clinic
Maintain an efficient and tidy work environment
Initiate and assist in the coordination of family/patient and health care professional education sessions and events
Communicate with interprofessional team members within and outside of the organization to coordinate the booking visits
Track and faciliate patient movement through the Healthy Living Clinic, clearly communicating to team and families expectations
Support a centralized repository of Healthy Living Clinic documents and program guides that are accessible by all team members

Here's What You'll Need

Bachelor's Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred
Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
Scheduling experience is essential and medical terminology is an asset
Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
Experience with Epic is an asset
Experience in surgical patient populations is an asset
Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
Ability to remain focused and prioritize tasks in a busy and high stress environment
Dependability and good attendance
A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Here's What You'll Love:

Benefits

This position is eligible for employee benefits coverage, including but not limited to extended health & dental, pension plan, paid vacation & paid sick days. The full benefits offered will be discussed at the time of position offer.
A focus on employee wellness with our new Staff Health and Wellbeing Strategy. Selfcare helps us support others

Impact

A hospital that welcomes and focuses on Equity, Diversity, and Inclusion
The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of _Healthier Children. A Better World._

Employment Type