Client Orientation Assistant - London, Canada - London Cross Cultural Learner Centre

London Cross Cultural Learner Centre

Verified Company

London, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Cross Cultural Learner Centre is a non-profit organization, located in London, Ontario, that provides settlement services for newcomers to Canada.

We are currently looking for a full-time, permanent,
Client Orientation Assistant to join our team.

Reporting to the Manager, OSN this role provides walk-in and appointment-based intake services to clients of the OSN program.

The position is responsible for making accurate assessment of client eligibility, educating clients on their eligible services, identifying client needs and ensuring appropriate linkage with internal resources and other external services.

The position is also responsible for providing back-up support with reception duties as needed.

Roles Responsibilities Administrative and Clerical Duties (60%):

Maintain front desk duties such as welcoming clients, answering and delegating phone calls and requests, monitoring front desk areaAct as first point of contact for the department, via phone and in person ensuring requests are forwarded to the appropriate department or staff memberEnsure office technology is used efficiently and effectively, staying up to date on changes and best practices that would increase productivity in the departmentAssist with client appointments, booking interpreters for client workshopsAssist with booking/preparation and set up of the rooms for client orientation and workshopsAttend training as requiredMaintain contact lists, promotional binders, displays, mailing lists, fax lists & websites for promotional postings and announcements
Provide all required support to program Manager in administering program activitiesAssist with program meetings as neededSchedule program meetings, take and distribute accurate meeting minutesMaintain accurate records on expenses and transactions pertaining to OSN programmingAssist Settlement Counsellors with various activities as needed

Qualifications:

The minimum level of education required is a High School Diploma-Minimum of one year of experience in providing administrative and clerical support to a business or nonprofit organization including experience in word processing, maintaining confidential information, records and filesAbility to operate normal office equipment such as computers and printersKeyboarding skills Ability to read and communicate straightforward and routine information to clients, CCLC staff, public and other partnersAbility in using discretion in dealing with sensitive and confidential issuesAbility to demonstrate antioppressive practicesAbility to provide trauma and violence informed careAbility to communicate effectively in individual settingsAbility to work effectively as part of a team, and collaboratively with other CCLC programs and staff

Program Management Support (20%):

Actively participate in all mandated training, staff meetings and workshops
Ensure appropriate and confidential handling of all client information and files
Operate in accordance with the policies, guidelines, and protocols of the program and partner organizations
Assist with reception duties as required
Accept other duties as assigned

Other Duties(20%):

As CCLC works with vulnerable clients in our community, you'll need to be able to pass a Vulnerable Persons Police Check to work for our organization.

Job Types:
Full-time, Permanent

Salary:
From $19.83 per hour

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Tuition reimbursement
Vision care

Schedule:

Day shift

Application question(s):

Do you speak any languages other than English? If so, which ones.
This position is located in London, Ontario. Are you located in London or willing to relocate? Please be advised CCLC does not reimburse moving related costs.

Work Location:
In person