Bilingual Sales and Customer Service Associate - Ottawa, Canada - Intact

Intact

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for bilingual sales and customer service associates to join our Travel Insurance Operations team

Positions are currently available at our office in Sherbrooke, Quebec and Ottawa (Ontario).

Hiring date:
April 12, 2024

Full-time:35 hours a week. Rotating schedule.

Business hours:
Monday to Friday 8:30am to 6:00pm

Fully paid training:

What you'll do here:

Answer phone calls in a fastpaced customer service centre.
Prepare quotes and sell travel insurance to new clients.
Serve existing clients by offering insightful and helpful travel insurance advice and answering their questions.
Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.
Use established procedures in a fastpaced computerized environment.
Obtain and maintain provincial licences.

What you bring to the table:

High school diploma or its Canadian equivalent.
Bilingualism (French-English) is required, as you will be regularly working with clients from across the country.
Excellent organizational and time management skills.
Exceptional customer service skills.
Strong oral and written communication skills.
Ability to work comfortably in a multitasking environment where attention to detail, analytical skills and problemsolving skills are essential.
Ability to work independently and as part of a team in a dynamic environment.
Flexibility to work rotating shifts covering our business hours.
Experience in the travel industry, an asset.
No work experience in Canada required, but you must have authorization to work in Canada.

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.