Operations Officer Iii - Canada - TD Bank

TD Bank
TD Bank
Verified Company
Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.


Department Overview

  • Provide a broad range of operational support and perform general to specialized transactions and/or other
- processing activities for own Operations function.

  • Communicate with partners in a professional manner, demonstrating clear understanding of
- customers/partners needs and knowledge of TD products and processes.


Customer:

Execute more complex transactions and overrides accurately, on time and in line with
- established guidelines / procedures while adhering to formal or informal Service Level

  • Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding
- of the issue, connecting with the appropriate function/partner to facilitate resolution and
- ensure that service quality is maintained

  • Identify opportunities to improve service delivery
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of
- cross functional operational issues, interpret findings and make recommendations

  • Support partners with both inbound and outbound requests from various channels, answering
- questions to perform adjustments within authority levels
Shareholder:
Prioritize and complete own workload to meet SLA requirements for service and productivity
- and / or support team manager in prioritizing and managing team workload

  • Actively maintain understanding of internal and industry regulations and trends, developing
- and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to
- operating policies, standards and procedures

  • Consistently exercise discretion in managing correspondence, information and all matters of
- confidentiality

  • Support development and/or implementation of standards, policies, procedures, and solutions
- that mitigate risk and maximize availability of service, efficiency and effectiveness

  • Contribute to the development/delivery of presentations/ communications to management or
- broader audiences

  • Protect the interests of the organization identify and manage risks, and ensure the prompt
- and thorough resolution of escalated non-standard, high risk issues

  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own
- area (e.g. Anti-Money Laundering, Business Continuity Management)

  • Support change management projects or programs that impact the business, functions or
- processes and ensure clear communication and documentation of new processes

  • Identify, lead and actively participate in process improvements and determine solutions that
- will allow business to grow


Job Requirements

Employee/Team
Participate fully as a member of the team, support a positive work environment that promotes
- service to the business, quality, innovation and teamwork and ensure the timely
- communication of issues/ points of interest

  • Support the team by actively building operations knowledge, think critically about processes
- and opportunities for improvement, share ideas and transfer knowledge within the team,
- across the function, and with partners (e.g., audit, business insights)

  • Provide training, coaching and / or guidance to others on the team
  • Participate in personal performance management and development activities, including cross
- training within own team and other teams in the operations function

  • Ensure the timely communication of issues that are relevant to the team and encourage a
- good working relationship with other departments

  • Keep others informed and uptodate about the status / progress of projects and / or all
- relevant or useful information related to day-to-day activities

  • Contribute to the success of the team by willingly assisting others in the completion and
- performance of work activities; provide training, coaching and/or guidance as appropriate

  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for the function and the bank, both internally and/or externally
    Breadth & Depth
Works within moderately defined guidelines and/or is responsible for activities involving
- multiple steps, systems, and jurisdictions

  • Requires advanced skills and expertise in a range of products and services, processes,
- procedures and systems in a set of focus areas, where transactions could be characterized by
- moderate risk/financial impact

  • Uses judgement and understanding of process/policy risk when recommending exceptions
- outside general practices or guidelines

  • Identifies and resolves issues within authority on processes or transactions or escalates
- internally as required

  • Generally interacts with internal partners; may also interact with external customers for
- functions performed

  • May provide process / policy guidance to others (e.g. within team, internal partners)
  • Focus of work spans from daily, weekly to month
More jobs from TD Bank
See all jobs of TD Bank