Pool Equipment Warranty Clerk - Stouffville, Canada - BETZ POOLS LTD.

BETZ POOLS LTD.
BETZ POOLS LTD.
Verified Company
Stouffville, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About us
Betz Pools Ltd. is a leader in the design, installation, renovation and service of custom pools and spas across Canada.

Operating for over 85 years Betz Pools works to make our customers' unique backyard paradise a reality, we are a trusted name in the industry, not only in installation, but also in pool opening, closing and all the services in between.


The Position Background:
Our Warranty Clerk is an integral part of our operation.

they are aligned with who we are and where we are going as a company:

Our Core Values of Communication, Learning, Engagement, Accountability and Respect are integral to the daily language, attitude, and behaviour of our Warranty Clerk.


The Warranty Clerks' Role:
This important position is focused on 2 key functions: Communication, Administration and Organization.

In each function, the Warranty clerk ensures that a keen eye for attention to detail, efficient and effective work practices are deployed to ensure warrantied items are managed to a professional and proactive standard.

The Role of our Warranty clerk is also to support the Mission and Vision of the company and support the successful pursuit of overarching company goals.


The Warranty Clerks' Responsibilities:


Communication

  • Communicate with service and construction department regarding faulty and defective equipment.

Administration and Organization

  • Submit warranty claims to manufacturer.
  • Process paperwork submitted by technicians to warranty clerk.
  • Flag the appropriate technicians for labour hours conducted on specified equipment.
  • Deliver claimed defective equipment to manufacturer if necessary.
  • Maintain a status record of claims submitted including, returned, rejected and reimbursed claims.

The Qualifications:


  • Past experience within the pool industry considered an asset.
  • 12 years experience working with and repairing pool equipment preferred.
  • Proficient with the following programs; Microsoft Excel, Microsoft Office, Outlook, Sage 300
  • Ability to lift up to 50 pounds using safe lifting practices.
  • Ability to problem solve quickly and prioritize daily tasks according to their importance.
  • Customer service mentality is beneficial to ensure a positive employee and customer experience.
  • High school diploma or GED.

Required Skills:


  • Prioritization and Organizational skills
  • Team player
  • Written and Verbal Communication Skills
  • Computer Literacy
  • Adept multitasker
  • Problemsolving and critical thinking skills

Hours of Work:


  • Shift start at 9:00am to 5:00pm.
  • 2 days worked per week between Monday and Friday.

Why Betz Pools Ltd.?

  • Competitive wages
  • CALM premium membership
  • GoodLife corporate rate
  • Inclusivity and accessibility in the workplace; we value and respect the differences and experiences you bring with you.
  • We're in it for the long haul; we want to invest in your growth and see you succeed with Betz pools for years to come. Not just this season but every season.

Job Type:
Part-time

Part-time hours: 15 per week


Salary:
$23.00 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Stouffville, ON L4A 2T1: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • How many years of pool industry knowledge/experience do you have?

Work Location:
In person
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