Customer Success Manager, Music and Entertainment - Vancouver, Canada - TradableBits Media Inc.

TradableBits Media Inc.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Success Manager, Music & Entertainment
Tradable Bits is an award-winning tech company that helps sports, music, and entertainment brands build better fan experiences. We are seeking a driven problem solver with a passion for developing client relationships.

We need you to live, eat, and breathe technology, digital marketing, and social media for business; with an endless supply of new campaign ideas.

You must work well with others, have excellent communication skills, and take pride in managing your own schedule and workload.

As our Customer Success Manager, you will collaborate with our music and entertainment clients on groundbreaking digital marketing campaigns.

We want you if you're bursting with ideas for social media projects, constantly nerding out over new digital marketing technologies, and have experience building personal relationships with clients; taking pride in their success.

You will be expected to engage, retain, and drive customer renewals and growth by ensuring our clients are able to achieve their business goals using our technology.

What you'll do:

Quickly master the Tradable Bits platform and know it inside and out
Onboard new clients and oversee the plumbing and setup of their accounts from start to finish
Ensure clients are trained and adopt our product across multiple departments
Help clients develop campaign ideas and digital strategies that employ our platform in creative, effective ways
Understand our clients business goals and translate them into effective strategy and databacked reports
Establish productive and trusted relationships with key stakeholders and guiding them as a trusted advisor
Identify risk, upsell, and expansion opportunities and work with internal stakeholders to present solutions
Project manage custom development work for clients: documenting project scope and ensuring deadlines are met
Liaise with thirdparty technology vendors on integrations and come up with solutions that benefit our clients goals
Develop a thorough understanding of industry trends, best practices, and business goals with a focus on how fan marketing drives business value and ROI
Keep clients on the cutting edge of fan marketing and industry trends by staying informed on current product developments and communicating them to clients
Conduct business reviews with clients and provide thoughtleadership on how to improve their strategy with our technology solutions
Be a customer advocate within Tradable Bits and provide input to our product roadmap and growth plans

Skills + Attributes:

Expertlevel communication and presentation skills (speaking, reading, writing)
Personable, approachable, and a keen sense of humour
Excellent problem solving and troubleshooting skills
Professionalism, reliability and tact: able to work with everyone from clevel executives to daytoday users
Creativity, curiosity, and a drive for innovation
Major teamplayer mentality
Confidence, tact and entrepreneurlevel independence
Organized, detailoriented and able to manage multiple projects while still meeting deadlines
Independent problem solver: able to tackle difficult issues and troubleshoot with little guidance/support
Familiarity with Slack, Google Suite, JIRA/Open Project, Asana, etc

Qualifications:

Diploma or Bachelors Degree in communications, business, marketing, music marketing or related field(s)
12 years experience in social and/or paid marketing, account management, business development, or customer relations/support
Experience with social media and digital marketing for business
Keen interest or work/volunteer experience in music or entertainment (artist management, concerts and/or festival marketing/operations, major label, etc) will be an asset
Ability to speak French or Spanish is a bonus, but not required

Work Perks:

Competitive salary and full extended health benefits
Laptop and an extensive phone plan
Build a network across multiple music and entertainment organizations around the world
Beautiful openconcept office in Mount Pleasant, Vancouver
Teamoriented environment with free snacks, coffee and drinks
Flexible and remote work options
Creative freedom and ownership over your projects/accounts