Manager Network Operations - Toronto, Canada - Professional Alternative

Description

The Manager, Network Operations manages frontline operations and systems according to best practices, ensuring that hardware infrastructure, software, tools and processes are optimized to support business unit and organizational needs.

• In addition to overseeing the daytoday operations of the network environment, this role implements the objectives of the IT Operations, ensuring it aligns with IT and corporate strategy; and establishes performance measures for the operations group to recommend opportunities for continuous improvement.
• This role also prepares and manages the operational budget as well as managing the lifecycle, inventory, vendor relationships and contracts for all operational technologies of the corresponding platform.

• Develop and maintain infrastructure build, provisioning and patching automation utilizing orchestration and configuration management tools
• Develop, implement and manage tools, scripts and code to standardize and automate operational processes and tasks
• Optimize system performance through continual measurement, reporting and analysis of system telemetry
• Understand, implement, and automate security controls, governance processes, and compliance validation
• Ensure 99.95% availability for Production environment
• Provide support on all core network hardware, and software
• Create/Review/Update procedural and support documentation
• Escalation points for projects
• Responsible for Technical decision of the group
• Other duties as assigned
• Support developers with troubleshooting performance issues and tuning for optimization
• Provide guidance and knowledge to members of infrastructure, network, development and operations teams and take an active role in continuous improvements, innovation, and knowledge sharing across teams
• Create a challenging and rewarding work environment that encourages open communication and trust and fosters employee engagement.
• Direct the daily operations of the team, including establishing priorities in line with the company's strategic priorities, developing and maintaining high standards of delivery, ensuring team's access to the tools and resources needed to perform their roles, and managing schedules and team workload.
• Analyze team workflow for improvements and foster an environment of continuous improvement, where team members are empowered to bring forward, participate in, and lead process improvement initiatives.
• Build and maintain a highperforming team including identifying gaps, making recommendations on team structure, and recruiting for and onboarding new members of the team.
• Conduct oneonone weekly meetings with each direct report, as well as regular team meetings.
• Foster employee development by actively coaching and mentoring direct reports, building development plans, and ensuring access to training and development activities.
• Manage team performance, including completing the annual performance review cycle, clearly communicating expectations, providing continuous feedback, recognizing and rewarding high performance, and conducting performance improvement plans where required.
• Participate in the compensation management process by recommending annual salary increases for direct reports.
• Where needed, conduct progressive discipline up to and including termination.
• Prepare and manage departmental budget, manage team vendors following our vendor management process, and approve department invoices.

• A university degree in computer science or engineering.
• 10+ years' experience in Information Technology with focus on management of Networks.
• 10+ years' experience in hands on Networks.
• Experience in a largescale and highly available service provider environment.
• Experience working with highly available enterprise environments and culture
• Experience in and enthusiasm for an Agile development and DevOps continuous delivery culture
• CCNA, CCNP, ITIL, PMP, and CISSP certifications are definite assets.
• Strong technical knowledge of Networks
• Cisco, F5, Fortinet, Palo Alto, Bluecat.
• Strong understanding of EIGRP design and deployment
• Strong understanding of SDN and SDWAN
• Strong understanding of Nexus, Catalyst, ISR Routers, CISCO Wireless and Connect
• Strong understanding of HA load balancing
• Proven experience in IT infrastructure planning and development.
• Demonstrated experience with disaster recovery planning and implementation.
• Strong understanding of project management principles.
• Proficiency in writing clear and comprehensive technical documentation
• Experience and ability to learn and use a wide variety of opensource technologies and tools

• 8 hour shift
• Monday to Friday

• SDN or