Bilingual French/english Call Center Representative - Cornwall, Canada - BearCom Canada Corp.

BearCom Canada Corp.

Verified Company

Cornwall, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a
Bilingual Call Centre Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal.

There are full time and part time positions available.

RESPONSIBILITIES

Responsible for answering and responding to incoming customer calls/inquiries.
Accurately gather data in an efficient and error free manner.
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold.
Performs other general office duties as required. That may include receptionist duties, order entry, or QC checking.
May be asked to participate in special projects related to client requests.

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Must be PC literate and familiar with the Internet
:

Must be Bilingual in English and French, both written and spoken.
Able to interpret policies and procedures.
Must have good aptitude in solving customer service issues.
Able to work as a team player and build rapport with the Support Service Callers and Clients.
Must be able to multitask.
Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Must possess operational knowledge of major office equipment.
Must be available for all shifts as the call centre is open 24 hours a day, 7 days a week, and 365 days a year.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include
:
Medical, Dental, Vision, RRSP with matching, upon hire, and much more.

BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety.

The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done.

Job Types:

Full-time, Permanent

Pay:
From $16.75 per hour

Expected hours: 40 per week

Benefits: