Lead Ground Service Agent - Ottawa, Canada - Strategic Aviation Services Ltd.
Description
Come join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality.
For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time.
Do you have an interest in the Aviation industry? We are searching for individuals who are team players and eagerSummary
- Lead GSAs assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. "Lead by Example" concept is strongly promoted.
- Leads must report to work on a regular and timely basis; report directly to the supervisor or manager on shift.
- Relay instructions from Operations to all ground service agents.
- Actively participates in the Safety Management System (SMS)
- Performs all functions of ramp agent, as needed.
- Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry).
- Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation.
Responsibilities:
- Ensure the health and safety of all workers
- Be knowledgeable about the Act, the regulation and the Guidelines
- Know the work process, the hazards involved and effective control measures for the hazards
- Ensure workers are made aware of all hazards
- Ensure workers are made aware of all hazards
- Ensure workers comply with the Act, the Regulations, etc.
- Provide/verify workers' training before undertaking new tasks
- Verify that workers' performance meets expectations for safety
- Actively seek out emerging hazards
- Record one daily entry in a Supervisor's journal or log
- Correct improper work activities and conditions
- Positively reinforce safe/proper work performance
- Coordination and oversight of aircraft turnaround activities
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
- Responsible for the safety and security of all employees
- Ensure documentation is clear, appropriate, and frequent enough to show a systematic approach
- Coach, mentor, and train new staff upon completion of ground theory training though On the Job Training.
- Delegate daily flight responsibilities among ramp team members and delegate tasks to all team members.
- Conduct briefings on pre
- Follow and enforce all airline standard operating procedures. All information is found in the service manuals for all customers specific to the base.
- Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are carried out
- Intelex (Safety Management System
- SMS) must be generated and sent out within 3 hours of occurrence.
- Complete DFR's, including fuel burn reports and deicing logs.
- Complete flight paperwork including (but not limited to) lavatory log, deice log, and daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report,
- Report load plan in accordance to SOP bin load discrepancies or any deviation from the planned load to operations.
- Ensure proper handling and loading of bags, live animals, and special cargo; ensure freight, mail, cargo, and baggage is received and delivered in a timely manner; obtain last bag clearance from bag room for each assigned flight.
- Coordinate the release of cargo shipments and any special requests from the flight crew, gate agents, or any other customer service entity; follow all airline SOP in accordance with training.
- Delegate job duties as required with followup to ensure completion.
- Ensure the ops manager is notified of any changes to the situation.
- Adhere to all policies and follow established procedures.
- Participate in required meetings providing input and recommendations.
- Perform other ground service duties as assigned.
- Participate in regular base meetings with operations team.
- Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary
- Ensure staff have access to the Quality Management System information in enabling them to comply with company policies, processes and procedures
- Ensure employees are adequately trained
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