Junior Technical Writer - Vancouver, Canada - Samsung Electronics

Samsung Electronics

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Our content is one of the first things our customers see when they use our products.

We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand.

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada, then please keep reading

What We Offer:

Hybrid work
Competitive Salary
RRSP Matching
Employer Paid Flexible Health Coverage (from day one)
Employee Purchase Program discounts
Professional Development Opportunities
Free onsite gym, showers and bike storage room
Employee Referral Program we want great talent like you

Role and Responsibilities

Work with a mix of products, including enduser devices and apps, enterprise IT admin cloud services, web consoles, developer SDKs, REST APIs
Develop a variety of content, including user, admin, and developer guides, stepbystep howto tutorials and videos, and web page copy, blog posts, and FAQs
Understand our customers: their point of views, knowledge levels, skill sets, preferences, and pain points. You'll do this by working with our UX researchers to run surveys, interviews, and tests. With this knowledge, you'll pitch your content to the right audience using the right language
Become a Subject Matter Expert

You'll master our technologies:
phones, tablets, and watches; Android, and Windows operating systems; REST APIs and scripting languages. You are a disciplined self-learner, making use of a variety of methods to become proficient fast

Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content

Skills and Qualifications

Bachelor's degree in Engineering, Computer Science, or Communications, or equivalent
12 years of technical or business writing experience
Excellent proficiency in English, ability to explain highly complex concepts in plain English
Ability to understand new and complex technologies quickly
Strong attention to detail and a commitment to quality
Agility in multitasking in a rapidly changing environment with hard deadlines
Experience with HTML and

CSS:
troubleshooting issues, updating design and layout

The salary range for this role is expected to be between $53,840 to $74,030 and reflects base salary only.

Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.

The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.