Guest Services Coordinator - Courtenay, Canada - Nomina Wellness

Nomina Wellness

Verified Company

Courtenay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Schedule and participate in client activities and outings local to the Vancouver Island for various interests and mobility levels.
Coordinate client visits with family members/friends in accordance with Nōmina's policies and procedures.
Flexibility and strong leadership skills are key
Scheduled hours may vary, with hours worked. Includes evenings and weekends.
Prepare client binders and process intake documents for incoming clients in advance of their arrival attention to detail and compliance is required.
Do client intakes as part of the admissions process in accordance with Nōmina's policies and procedures.
Support Client Relations as needed to coordinate arrangements and arrivals for incoming clients.
Accurately record information as required.
Photocopying, filing, data entry support as needed.
Provide support with respect to the calendar of incoming and departing clients to ensure there are no overlaps and to be able to report the availability of beds when asked.
Reconcile receipts and provide bookkeeping support as required.
Track incidental expenditures.
Coordinate travel arrangements
Provide support and service to clients as requested while adhering to Nōmina's policies and procedures.
Schedule client appointments as required and drive clients to and from appointments if necessary.
Coordinate client phone calls or Zoom calls or other client appointments as required.
Provide cross training and orientation to new hires if or as applicable.
Assist in coordinating staff and staff scheduling as needed.
Provide additional HR supports as required.
Provide support to the clinical team and/or support team members as needed.
Valid Driver's License is a requirement.
Outstanding organizational and time management skills
Excellent verbal and written communications skills
Discretion and confidentiality
Education in tourism, recreation or other combined experience
PA diploma or certification is a plus
Valid Drivers license
Positive attitude
Ability to be dynamic
Ambitious
Flexible schedule