Credit and Collection Analyst - Greater Toronto Area, Canada - DM Lyons Consulting

DM Lyons Consulting

Verified Company

Greater Toronto Area, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

_Salary $50K/year_
***
KEY RESPONSIBILITIES

Posting of daily customer payments in ERP system, including both batch and manual processing, ensuring proper balancing with external financial systems
Processing reports of customer payments returned as nonsufficient funds (NSF) and/or charge backs initiated by customer
Daily review of customer letters related to credit & collection, including quality assurance validation prior to submission to external vendor for processing
Process customer refunds, including preparation of cheques to be mailed
Investigation and resolution of payments that are unable to be applied to customer accounts
Resolve or escalate any identified issues related to customer accounts, including working with other departments
Processing of delinquent accounts eligible for disconnection of utilities, including coordination with vendors for onsite work required
Maintaining clear and uptodate records for all collection activities and contact information received to ensure appropriate actions are being taken
Prepare and submit reports for thirdparty collection by external vendors
Ensure all Credit & Collection policies and procedures are followed, including strict regulatory compliance
Other duties as assigned

REQUIRED EDUCATION & QUALIFICATIONS

Minimum 2 years' experience in a Credit and Collections role
Utilities or telecommunication industry experience an asset
Effective verbal and written communication skills
Experience working with call center technology including but not limited to dialer technology, telephone monitoring software
Demonstrable active listening ability and empathy when dealing with customers
Advanced negotiation and critical thinking skills
Initiativetaking with the ability to learn quickly
Able to adapt quickly in a fastpaced environment

OTHER COMPETENCIES

Driving for results highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment
Interpersonal skills can create and maintain key partnerships between internal departments
Communication skills ability to present analytical information to management and customers; ability to communicate with all levels of the organization
Strong computer skills strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis

DIRECT REPORTS