Customer Support Agent, Csr F/t - Woodbridge, Canada - Young Drivers of Canada

Young Drivers of Canada
Young Drivers of Canada
Verified Company
Woodbridge, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job description
Young Drivers of Canada is Canada's largest driver training organization. Since 1970, over 1.3 million students have graduated from our unique Young Driver course using our exclusive Collision_free_Approach. YD offers novice driver training, driver improvement, driver re-testing, fleet training and cognitive training.


Position Duties:

-
8 HOUR SHIFTS, SHIFT WORK 9 AM TO 5 PM AND 1 PM TO 9 PM M-F:

-
THE HOURS OF OPERATION ARE 9 AM TO 9 PM M-F, AND 9 AM TO 5 PM SAT
:


  • Answer calls in a queue to coordinate appointments for Customers and Instructors for all YD Corporate Centres across Canada.
  • Input and update Customer contact information in the YD BMS (Business Management System)
  • Schedule road tests for Customers
  • Deal with Customer and Instructor complaints professionally and escalate where necessary
  • Assist incar instructors with scheduling issues, as required
  • Work in a team environment and offer assistance to others as requested and required.
  • Perform Administrative tasks as requested

Position Requirements:


  • Strong attention to detail
  • Proven customer service skills
  • Ability to work individually as well as a team member
  • Strong verbal communication skills and strong command of the English language
  • Knowledge of MS Office, as well as various business management software, an asset
  • Strong communication and language skills
  • Postsecondary education is an asset.

Position Hours:

Full-Time hours.

  • 40 Hour work week
  • Hours of operation, Monday to Friday, 9:00 am to 9:00 pm; Saturday, 9 am to 5 pm.

Benefits:


  • Casual Dress code.
  • Extended Health Care, Dental Care, and Vision care.
  • Salary: $20.00 per hour

Job Types:

Full-time, Casual


Salary:

$19.00-$20.00 per hour


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Onsite parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekend availability

Ability to commute/relocate:

  • WOODBRIDGE, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 2 years (required)

Work Location:
One location
More jobs from Young Drivers of Canada
See all jobs of Young Drivers of Canada