Helpdesk / Technical Support (Bilingual English and - Toronto, Canada - Dawn InfoTek Inc.

Dawn InfoTek Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of Helpdesk / Technical Support
to join our dynamic team for our client, one of the major banks.
Location: 2 weeks training onsite and then Hybrid work model -
2 days onsite per month
Contract Duration
:1 year

Extension
:
Yes, possibility of extension

FTE
:
Possible (based on performance + vacancy)

Typical Day in Role:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower high complexity level
Troubleshooting customer concerns over inbound phone calls
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

-
Fluent French/English

Mandatory (no exception):
1-2 Years Customer Service Experience
13 years of browser troubleshooting practices
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have:

Previous Help Desk or Contact Center experience
Technical Help Desk Experience

Soft Skills:

Strong Verbal and written communication skills,

- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.

High ability to work independently and manage one's time.

Education:

College/University in related field preferred but not required

Job Type:
Fixed term contract

Contract length: 12 months

Salary:
$17.00-$23.00 per hour

Schedule: