Group Reservations Coordinator - Toronto, Canada - Sonesta

Sonesta

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description Summary
The Reservations Co-ordinator sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The Reservations Co-ordinator is responsible for soliciting and managing the reservations sales-related opportunities to maximize the hotel's room revenue.

Work Environment

Majority of work takes place indoors in an office environment.
This position reports to the Reservation Supervisor

Physical Demands

Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Frequently handling objects and equipment.
Standing/sitting for extended periods of time and moving about the facility.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts during the day
Eight to twelve hour shifts sometimes required.

Education and Experience

3+ years Front Office experience or related required.
Fouryear degree in hospitality or related field preferred.
Prior Reservations Coordinator or Manager experience preferred.

Principle duties and responsibilities (Essential Functions) include:

Answer telephone calls and answer questions regarding hotel facilities and rates.
Regulate rate and inventory availability.
Follow through on all changes submitted by the Sales Department in a timely manner
Perform simple analyses of room night, rate, and revenue statistics.
Generate reports on demand.
Provide proper departments with rate and inventory information.
Verify all group resume information at time of distribution for accuracy in a timely manner
Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
Ensure all VIP's are flagged appropriately and communicate any special needs to the Front Desk.
Assist in building and updating all rate codes in revenue management systems.
Work with Sales Team as needed to ensure effective and efficient management of group inventory daily provide direction when needed on cutoff date extensions and additions to inventory.
Attend department meetings.
Perform other duties as requested by management.
Regular monitoring of hotel website to ensure accuracy
Audit commissions paid out

Qualifications and Skills

Professional verbal communication skills.
Demonstrable expertise in analysis and action taking.
Excellent organizational skills and attention to detail.
Experience with Microsoft Office.
Delphi and Opera PMS experience a plus.
Prioritization and time management skills.
Working quickly without compromising quality.

Work Environment

Majority of work takes place indoors in an office environment.
This position reports to the Reservation Supervisor

Physical Demands

Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Frequently handling objects and equipment.
Standing/sitting for extended periods of time and moving about the facility.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts during the day
Eight to twelve hour shifts sometimes required.

Education and Experience

3+ years Front Office experience or related required.
Fouryear degree in hospitality or related field preferred.
Prior Reservations Coordinator or Manager experience preferred.

Principle duties and responsibilities (Essential Functions) include:

Answer telephone calls and answer questions regarding hotel facilities and rates.
Regulate rate and inventory availability.
Follow through on all changes submitted by the Sales Department in a timely manner
Perform simple analyses of room night, rate, and revenue statistics.
Generate reports on demand.
Provide proper departments with rate and inventory information.
Verify all group resume information at time of distribution for accuracy in a timely manner
Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
Ensure all VIP's are flagged appropriately and communicate any special needs to the Front Desk.
Assist in building and updating all rate codes in revenue management systems.
Work with Sales Team as neede