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    Desktop Support level 2 - Ottawa, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Ottawa, Canada

    Found in: Talent CA C2 - 4 days ago

    PeopleToGo background
    Contract
    Description

    Responsibilities:

    • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

    • Handle software installation/support/upgrades

    • Perform deskside support services installing and troubleshooting of hardware, software and network related issues

    • Provide 1st level Help Desk support

    • Perform basic LAN and internetworking related activities

    • Handle bench repairs (depot service) & remedial maintenance

    • Respond/update/close calls from National Dispatch/Call Management Center

    • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

    Knowledge, Skills, and/or Abilities Required:

    • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities

    • Have at 1 – 2 years of deskside support experience

    • Have strong internetworking and troubleshooting skills

    • Have A+ certification

    • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)

    • Must be a self-starter and have the ability to manage multiple tasks

    • Exceptional customer service skills

    • Good communication skills

    • Ability to work independently or as part of a team

    • Ability to complete tasks effectively with minimal supervision

    • Must be available to work flexible work schedules

    • Must have a minimum of a Diploma from a recognized IT program
    Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
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