Fraud Agent I - Ottawa, Canada - TD Bank

TD Bank

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

398224BR

Anti-Money Laundering / Compliance & Regulatory Relations

Ottawa, ON

February 14, 2023

Company Overview

Department Overview

TD's Financial Crimes & Fraud Management Group (FC&FMG) Operations acts as a champion to support the bank in preventing, detecting, assessing and mitigating fraudulent activities.

The team strives to keep the trust of our clients by performing a range of activities including fraud administration, operations, claims and detection.

Trust us, it is gratifying to be able to give someone peace of mind.

If you are ready to take the organization and your career to new heights, we are looking for visionaries, just like you to join our team.

Join TD's Financial Crimes & Fraud Management Group and think like a customer, act like an owner, innovate with purpose and execute like a professional.

Job Description:

Support in processing and detecting assigned fraud detection and / or claim files and conducting effective investigation in alignment with defined protocols and bank code of conduct
Support business partners on how to protect customers and the bank against fraud and assist them with procedures
Administer own workload within specifically defined parameters to meet and improve service level agreements requirements for service and productivity
Ensure necessary due diligence to aid the accuracy of all transactions including evaluating, analyzing and investigating potentially suspicious account and notifying the manager, as required
Keep management updated about work activities while exercising discretion in all matters of confidentiality
Stay updated with the industry trends and acting as a brand champion for the bank and the team, internally and externally
Support a positive and equitable work environment by initiating services to improve the business, quality and innovation and thereby meet service level agreements for service and productivity

Requirements:

High school diploma (preferably in related field) with over 1 year of relevant work experience
Undergraduate degree is an asset
A selfstarter with excellent organizational and communications skills with ability to prioritize and multitask to meet tight deadlines
Expertise in business unit and operational functions of fraud, and regulatory requirements for the supported region
Proficiency with MS Office and analytical techniques
A selfmotivator with go getter attitude and positive personality who has willingness to accept challenges in a demanding environment and resolve them with mínimal direction

Additional Information

tdcybersecurity #LI-Post

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.