Customer Service Representative - Mississauga, Canada - XPEL, Inc.

XPEL, Inc.
XPEL, Inc.
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

XPEL, Inc
 (Nasdaq:

XPEL), a leading supplier of automotive paint protection films, window films, ceramic coatings and commercial/residential flat glass film, is currently seeking a_
Bilingual_
Customer Service Representative for its Mississauga Location.


Summary
We are seeking an energetic _
Bilingual_
Customer Service Representative.

The right person will enjoy a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.


Core Duties

Inbound Telephone Support

  • Answer inbound calls to the Company's main support line and take appropriate action based on the type of call, including:
  • Answering basic questions about the company's operation, product, services
  • Entering, changing or checking on the status of orders using NetSuite ERP software
  • Tracking and escalating support calls to the appropriate department or personnel
  • Researching customer account issues
  • Screening and forwarding phone calls to XPEL employees
  • Logging all inbound calls in to NetSuite

Technical Support

  • Answering calls from customers and internal employees about XPEL's proprietary software, including:
  • Assisting with setting up, activating, deactivating and managing of customer accounts
  • Assisting with the installation, operation, and troubleshooting of cutting plotters
  • Supporting customers with basic questions about commonly used functions
  • Resolving technical problems and escalating problems for further level of assistance
  • Support customers with the use of XPEL's website and online ordering tools
  • Participating in an oncall afterhours support rotation

Order Management

  • Monitor the Company Support Queue, answering or forwarding cases to the appropriate party
  • Finalize and process order fulfillments for XPEL's various locations and thirdparty fulfillment locations

Outbound Support

  • Using lists, criteria or scripts provided, make outbound calls to designated Customers or prospects for various purposes, including:
  • Soliciting feedback from customers about the Company's service, products or performance
  • Informing customers about Company products, offerings
  • Proactively calling customers in response to automated alerts about order delays or other problems
  • Other duties as assigned

Job Requirements

  • High School Diploma or GED
  • 02 years of technical and customer support experience
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
  • Ability to communicate professionally and effectively
  • Excellent phone, interpersonal, and organizational skills
  • Ability to speak and write in Spanish a plus

Pay:
$15.50-$26.39 per hour


Benefits:


  • Dental care
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Mississauga, ON
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