Retail Customer experience Lead - Toronto, Canada - Cozey

Cozey

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Retail Customer Experience Lead (Part-Time)
We are looking for a dynamic and growth-oriented Retail Associate to join the rapidly expanding Cozey team.

As a Retail Associate, you will be responsible for providing excellent customer service by greeting and assisting customers, providing furniture and design advice, and maintaining the store's visual merchandising, cleanliness, and organization.

We are seeking an enthusiastic individual with a strong focus on service aptitude, who is excited to be part of a growing Canadian furniture start-up with very large ambitions.

At Cozey, our vision is to become the world's leading furniture company, and we're looking for someone who shares our passion for building things and creating wonderful customer experiences.

We utilize data to constantly learn, improve, and adapt.

We foster an environment where everyone is encouraged to share their ideas, push boundaries, take risks, and witness their visions come to life.

We want to give you all the tools you need to be successful and achieve your professional and personal goals.

What You'll Be Doing:

Greet and assist customers, providing furniture and design consultation as needed
Build rapport with potential customers based on our brand value of customer obsession
Manage customer complaints and resolve any issues in a timely and professional manner
Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision
Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and wellmaintained at all times
Other related tasks

What We're Looking For:

12 years experience in retail sales or customer service in a lead role
Excellent customer service skills with a friendly and approachable demeanor
Strong communication skills, both verbal and written
Ability to work in a fastpaced environment and adapt to changing priorities
Attention to detail and ability to maintain a wellorganized and clean work environment
Flexible availability, including evenings, weekends, and holidays
Ready for some heavylifting when reorganizing the store and having the capability to stay standing for a few hours at a time
Eligible to work in Canada

What We Offer:

Competitive salary dependent upon experience (1822$/hour)
Generous paid time off
Dynamic and inclusive work culture
Opportunity to rapidly expand your career with a fastgrowing startup

If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you

Job Types:
Full-time, Permanent

Salary:
$18.00-$22.00 per hour

Benefits: