Account Manager - Montréal, Canada - Workleap

Workleap

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Workleap is an ecosystem of powerfully simple employee and digital experience software that helps modern workplaces have a greater impact— fast.

Built for today's leaders and their teams, Workleap products aim to make work really work by fostering engagement, performance, growth, and productivity within organizations.

Job Description:

This role is dedicated to the Officevibe product.

What is Officevibe?_

Officevibe is software that lets managers do what they do best: build an environment of confidence, collaboration and growth in their organization.

Managers can count on Officevibe solutions to help expand and develop their team, enriching dialogue with team members and gaining helpful insights into their needs.

So, what will your new role actually look like?_

We are looking for an energetic & passionate person who will be responsible for renewing and expanding the contracts of our customers by building solid relationships and offering the right solution to overcome their pains.

As an Account Manager, you will ensure that our customers are getting everything they need to make the most out of their investment with Officevibe.

You will have the chance to manage small, medium and large renewal opportunities from all around the world.

You will act as a consultant with every customer interaction by quickly building credibility & sharing your unlimited Officevibe knowledge.

Grow existing accounts:

Take part in overseeing the sales funnel by managing customers' accounts in the pipeline.
Identify expansion opportunities to grow the value of the accounts.

Manage existing customers' accounts:

Nurture the customer relationship post onboarding to have a positive impact and increase the renewal rate.
Be a point of contact for our existing customers regarding contracts and billing.
Respond to clients' requests in collaboration with the Customer Success team and resolve their issues and escalate them when necessary.
Identify customers at risk and provide the support necessary with our Customer Success team to retain and make them successful.
Optimize processes and guidelines to improve our clients' experience.
Share best practices with our customers while considering their unique business needs.
Maintain a good understanding of all our solutions along with their respective market.
Meticulously document customers' profiles, and information in the CRM.

What will your future team look like?

As an Account Manager at Officevibe, you will be joining a sales team that have a team-first mentality, taking pride in winning and growing together.

Incredibly collaborative, innately motivated and invested in continuous learning, this team is unlike your normal sales team. We put our customers first, which drives a different sort of sale.

Our team is evolving in a fast-paced sales environment while educating clients on how to get the most out of their employees' experience.

You'll be joining a team of 3 dedicated Account Managers and 1 Account Development Rep.

What kind of challenges are waiting for you?_
Increase engagement with our customers through consultative approach.
Increase our customer knowledge of Officevibe and over time the entire Workleap ecosystem of products.
Increase the renewal rate and ACV.
Find innovative ways to improve our ability to get in contact with our customers and demonstrate the value of our solution.

Qualifications:

2+ years of sales or Account Management experience with ambitious monthly targets;
Experience in identifying opportunities for expansion;
Proven track record of identifying client pains and providing recommendations to overcome them;
Thrive in a fastpaced environment with high expectations.

Assets:

Excellent communication in both French & English (written and spoken);
Knowledge of the Microsoft Suite;
Tech sales experience (SaaS & Inbound);
Experience with Hubspot.

Additional Information

At Workleap, we build together, we trust each other, and we support each other in success or failure.

You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.

We strive to create a healthy and inclusive work environment. This is everyone's business.

Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer

We are looking forward to getting to know you

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