-
Laborer
3 weeks ago
GFL Environmental Victoria, Canada Full timeGFL Environmental is looking for a General Laborer to join our team in Victoria, British Columbia · A General Laborer is responsible for safely and efficiently performing general labor duties at a hauling company, transfer station, materials recycling facility (MRF) or landfill. ...
-
Class 3 Residential Driver
3 weeks ago
GFL Environmental Victoria, Canada Full timeGFL Environmental is looking for a Class 3 Residential Driver to join our team in Victoria, British Columbia · The Residential Driver will be responsible for safely, efficiently, and courteously providing waste removal services to customers. The driver will collect solid waste or ...
-
CRD Class 3 Residential Driver
3 weeks ago
GFL Environmental Victoria, Canada Full timeGFL Environmental is looking for a Class 3 Residential Driver to join our team in Victoria, British Columbia · The Residential Driver will be responsible for safely, efficiently, and courteously providing waste removal services to customers. The driver will collect solid waste or ...
-
Senior Hydrogeologist
3 days ago
EnviroCareers Victoria, CanadaMy client is a niche environmental consulting firm focused on the areas of regulatory affairs and permitting, Indigenous engagement and relationship building, water stewardship, closure and reclamation planning, compliance and environmental management, and project management. The ...
-
Store Manager
2 weeks ago
Dollar Tree Stores Victoria, CanadaAt Dollar Tree Canada, we know it's our people that make us unique. Our growth and success comes from our amazing team, our unbelievable everyday deals, and our commitment to great customer service. Dollar Tree Canada is a division of Dollar Tree Inc., a Fortune 200 company and a ...
-
Building Operator
1 day ago
JLL Victoria, Canada Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
Abebooks Inc. Victoria, Canada Full timeAbeBooks is a world leading marketplace for rare and collectable booksellers. We are looking for a Senior Account Manager (SAM) with a passion for books and collectibles to help us realize our vision to be the world's preferred site for buying and selling used and collectible boo ...
-
Associate Insurance Advisor II
4 weeks ago
Co-operators Victoria, Canada Full timeCompany: CGIC/Co-operators · Department: Retail Sales · Employment Type: Regular Full-Time · Work Model: Office Based · Language: This role operates in English. · For More Info Contact: Manraj Mangat <> · The Opportunity: · We are a leading Canadian financial services co-op ...
-
Senior Property Manager
6 days ago
Centurion Asset Management Inc Victoria, Canada Full timeWho We Are · Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion's su ...
-
Part Time Scale Operator
1 week ago
GFL Environmental Victoria, BC, Canada Part timeGFL Environmental is looking for a Scale Operator to join our team in Victoria, BC · The Scale Operator will be responsible for the scaling of all trucks that enter the landfill or transfer station while providing efficient, courteous customer service to GFL's internal and extern ...
-
Sales Manager
5 days ago
Randstad Canada Victoria, Canada PermanentOur client is seeking a Sales Manager, our client is in the tech industry. · The sales manager primary goal in this role will be to work closely with the Executives, and Development and other teams to help develop and convert prospects. This is a remote position . This is a fanta ...
-
Prep Cook
1 week ago
EightSix Network Victoria, Canada Part time / Full timeJob Description · WHAT IT'S ALL ABOUT · Work among Friends + Nature. · Prep Cooks at Table Nineteen help the lively kitchen operate smoothly Work alongside our creative Back of House Team to assist with culinary prep. We have a professional and fun Team that loves meeting new pe ...
-
Lead Building Operator
2 weeks ago
JLL Victoria, Canada Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
Early Morning Sorter
2 weeks ago
CB Canada Victoria, CanadaBefore you apply to a job, select your language preference from the options available at the top right of this page. · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented t ...
-
Senior Account Executive + Hirgin now
3 weeks ago
Pani Energy Inc Victoria, Canada Full timeSenior Account Executive + Hirgin now industry About Pani · Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We are an AI SaaS Platform aiming to optimize operations and decarbonize the water sector. We h ...
-
Helper Baker- PT
2 weeks ago
Thrifty Foods Victoria, Canada Part timeRequisition ID: · Career Group: Store Careers · Job Category: Retail - Bakery · Travel Requirements: 0 - 10% · Job Type: Part-Time · Pay Rate: $ $21.30 · Country: Canada (CA) · Province: British Columbia · City: Victoria · Location: 9456 Colwood Thrifty · Postal Code: V9B 1 ...
-
Senior Environmental Project Manager
2 weeks ago
Pinchin Victoria, CanadaSenior Remediation Manager · Environmental Due Diligence and Remediation · Victoria, BC · Are you ready to apply your technical and leadership skills to contribute to Pinchin's success? · We're looking for a bright and motivated individual, someone who is ready to contribute to o ...
-
Senior Project Manager
1 week ago
TELUS Victoria, Canada Full timeDescription · As a natural storyteller, you will rally stakeholders around a shared vision and effectively communicate outcomes across all organizational levels. Expect a diverse, motivating, and collaborative work environment with flexibility, support, and opportunities for per ...
-
Assistant Manager Produce-FT
1 week ago
Sobeys Victoria, CanadaRequisition ID: · Career Group: Store Careers · Job Category: Retail - Produce · Travel Requirements: 0 - 10% · Job Type: Full-Time · Pay Rate: $ $26.00 · Country: Canada (CA) · Province: British Columbia · City: Victoria · Location: 9463 Admirals Walk Thrifty · Postal Code ...
-
Practice Manager
1 week ago
dentalcorp Victoria, Canada Full timeAbout us: · Vic West Dentistry has been serving Victoria and the surrounding areas for over 30 years. The team at Vic West Dentistry is passionately dedicated to continuing education, regularly attend courses and dental conferences to ensure they provide the most up-to-date dent ...
Serenity (By Bayshore) Director of Growth & Operations - Victoria, Canada - Bayshore HealthCare
![Bayshore HealthCare background](https://contents.bebee.com/companies/ca/bayshore-healthcare/background-LrPO3.png)
Description
Job Description
JOB SUMMARY
Are you a dynamic leader and a master motivator with a passion for driving growth with innovative business models that make a difference in the lives of seniors and their families? We invite you apply for the role of Director of Growth and Operations – Serenity (powered by Bayshore). You'll have the opportunity to lead a dynamic business, build a high performing team, and redefine aging in place.
You will be accountable for the growth and business performance (including the P&L) of the private consumer aging in place business, leading all aspects of the business, including sales and business development, human resources, finance, customer service, employee engagement, and digital operations. As a people leader, you have overall accountability for the performance of the business and service delivery teams which includes sales, administration, and front-line caregivers.You will leverage your team and partnerships to exponentially grow Serenity and deliver an exceptional customer experience to your clients to enable their goal to age in place.
Your responsibilities span from implementing competitive business development strategies, driving service excellence, and ensuring efficient operations to deliver high-quality services to support aging in place. You are focused on driving growth and enabling new business opportunities. You are entrepreneurial and have an enthusiasm for Serenity and its growth potential
DUTIES AND RESPONSIBILITIES
Strategic Leadership
·Develop and execute strategic growth and operational plans to achieve exponential growth and high performing business operations, including expansion and market share growth with a focus on scalability.
·Leverage data driven consumer insights and market research to understand customer behaviour and optimize marketing tactics.
·Collaborate with cross-functional teams and experts to achieve business goals and objectives.
·Prioritize customer satisfaction and retention by ensuring exceptional service delivery, addressing customer feedback and concerns, and continuously improving the customer experience.
·Establish key KPIs and ROI metrics using this data to solve problems and meet business targets including but not limited to:financials, employee experience, customer experience, and quality.
Sales, Business Development:
·Develop a network and build relationships to drive business growth and leverage new opportunities
·Develop and execute innovative strategies to drive sales growth in B2B or B2C home services.
·Capitalize on new business opportunities that align with the organization's commitment to deliver high-quality services to support aging in place.
·Build a strong reputation as Canadian's preferred and trusted partner of choice for living independently at home, on their own terms, via a one-stop shop of curated personalized home and well-being products and services.
·Complete client onboarding including the completion of contracts, setting up payments and developing non-clinical care plans.
Operations
·Oversee the operational side of the business, supporting service delivery team members, including front line service providers, ensuring seamless service delivery and exceptional customer service.
·Ensure the compliance of policies and standard operating procedures that deliver consistent and expected experiences.
·Establish and meet targets for employee and client experiences – including engagement and satisfaction scores, NPS, churn, turn-over, etc.
·Explore opportunities for leveraging technology to streamline operations, improve service delivery, and enhance the customer experience for both businesses
·Collaborate with the Bayshore's CQ team to implement, evaluate and maintain a comprehensive Quality Management System.
·Ensure quality risks are identified and managed effectively.
·Support internal quality audits and actively contribute to continuous improvement initiatives to optimize service delivery.
·Collaborate with the financial team to prepare and manage financial plans and forecasts, conducting thorough financial analyses to ensure financial targets are met or exceeded.
·Identify financial trends, anticipating risks and opportunities with mitigation plans to deliver on sustained profitable growth.
·Provide regular and insightful financial reports, offering strategic recommendations to enhance business performance.
People Leadership:
·Build and lead a high-performing collaborative team that is customer-centric building strong personal connections with clients, enabling consistent provision of high-quality care in the home.
·Instil a sales culture focused on achieving and exceeding sales targets in the realm of home care services.
·Drive a culture of continuous learning and innovation within the team, ensuring they are equipped with the latest tools and knowledge to excel in their roles, including professional learning and development plans.
Job Qualification
Education
Completion of a College or University Diploma or Degree in Business or a health-related discipline.
Experience
·Minimum of five years in leading small or medium sized businesses or teams with accountability for business development and sales, and with a demonstrated and consistent track record in achieving profitable revenue targets.
·People leadership experience, preferably in a healthcare setting, with a focus on overseeing the operational aspects of service delivery.
·Accountable for customer satisfaction and employee engagement with a focus on continuous improvement.
·Highly skilled in developing a network and building relationships to drive business growth and leverage new opportunities
Other Skills and Abilities
·Excellent business and financial acumen with proven people leadership skills.
·Exceptional interpersonal, decision-making, and negotiation skills.
·Strong entrepreneurial spirit with a keen eye for identifying and capitalizing on business opportunities within home care services.
·Skilled in building high performing teams, delegating tasks and empowering team members to excel in their roles.
·Digital first mindset with proficiency in utilizing digital tools and technologies to enhance customer and employe experiences, sales and operational processes and stay ahead in a rapidly evolving market delivering high-quality home care services.
·Capacity to develop and execute strategic plans, identify growth opportunities, and navigate complex business challenges
·Analytical skills to identify issues, propose solutions, and make data-driven decisions to drive business performance
·Flexibility to adapt to changing business environments, market conditions
·Valid driver's license and willingness to undertake out-of-town travel as required.
Why Bayshore?
We strive to take good care of you – while you take care of others:
Competitive pay: Base salary ranging from $95,000-$115,000 per annum. Plus, annual bonus.
Paid time off: Minimum 3 weeks' vacation plus paid sick time and personal days.
Extended Health Benefits: After 3 months' probation, employees can enroll in our Group Benefits Plan for self and dependents if applicable.
RRSP: Eligible to join after 3 months' probation.
Employee discounts and promotions from TD Auto and Home Insurance, CAA, GoodLife and more.
Employee Assistance Program – offering additional support and services to employees.
Amazing company culture committed to creating a sense of belonging and inclusion.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Bayshore operates in accordance with applicable Provincial Human Rights Codes.