Night Duty Manager - Whistler, Canada - Vacasa

Vacasa

Verified Company

Whistler, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.

Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day.

Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce.

Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

This is a part-time position that requires two shifts per week.

Compensation:

- $26.50 / hour

What you'll do

Lead, support and motivate the night audit Guest Services team members
Act as the first point of contact for our guests, vendors, and, occasionally, our owners
Check out departing guests efficiently and politely and explain charges if necessary
Confirm room reservations
Deal with room relocations and issue room keys
Handle cash transactions and post guest room charges
Prepare and distribute daily summary report, verify daily admin reports, google sheets
Handle nightly closing and balancing of all shift reports and daily posting transactions
Prepare next day's arrivals
Effectively and professionally address guest issues and complaints.
Security walks
First reporter for medical and other emergencies
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines of communications with other internal support teams
Perform other duties as assigned.

The skills you'll need

Technical computer skills required on all forms of hardware laptops, tablets and mobile devices
Ability to work well under pressure in an agile, fastpaced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Adhere to all company policies and procedures

Work environment and physical demands

Availability to work Sunday through Saturday, Shifts varied from
7 PM to 3 AM and 11 PM to 7 AM:
Ability to use hands to finger, handle or feel, and reach with hands and arms
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

Travel allowance for Squamish/Pembertonbased applicants
Employee Assistance Program
Career advancement opportunities
Employee discounts
All the equipment you'll need to be successful
Great colleagues and culture, monthly socials
Must be legally eligible to work in Canada._
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
An offer of employment for this role will be contingent upon the successful completion of a background check._