Concierge - Jasper, Canada - FAIRMONT

FAIRMONT
FAIRMONT
Verified Company
Jasper, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Company Description


Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains.

Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest.

We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us.

If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


Job Description:


Concierge
The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

Rate of Pay:
Starting at $18.21 per hour. Full rate after three months is $20.72 per hour.


What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Director of Guest Experience / VIP Concierge, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
  • Assist guest with dining reservations and handling group/ special occasions dining needs
  • Act as a liaison and resource for other departments and employees of the Hotel
  • Follow department policies, procedures and service standards
  • Assisting with the care and supervision of the Jasper Park Lodge's Canine Ambassador
  • Constantly be aware of daily functions and promotions in the hotel
  • Following all safety and sanitation policies
  • Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
  • Other duties as assigned

Qualifications:


Your experience and skills include:


  • Previous customer related experience required
  • Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
  • Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
  • Pro Serve certification an asset
  • Valid Alberta driver's license an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable, selfstarter and goal oriented
  • Ability to work well under pressure in a fastpaced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:


  • Fastpaced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and worldrenowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
  • Sitting: 01 hrs/day
  • Walking: 78 hrs/day
  • Standing: 78 hrs/day
  • Bending/Reaching: 03 hrs/day
  • Pushing/Pulling: 03 hrs/day
  • Physical effort: medium, required to lift up to 50lbs
  • Environmental stress: busy atmosphere
Additional Information


Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

CWMR-1907
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