Iris Performance Administrator - Winnipeg, Canada - Manitoba Hydro

Manitoba Hydro

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IRIS PERFORMANCE ADMINISTRATOR

Winnipeg, MB

_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_

_ Great Benefits_

Competitive salary and benefits package.
Definedbenefit pension plan.
Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

- and community.

Flextime and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

Under the general direction of the Workforce Management Lead, the IRIS Performance Administrator is responsible for the overall
system performance, data and dashboards, and implementing and managing outbound call campaigns. Will be responsible for
scheduling and delivering daily outbound call campaigns to meet stakeholder and operational objectives and for the performance of
the IRIS outbound call campaign functionality. You will be responsible for developing and delivering IRIS performance dashboards.
You will also be accountable for implementing, communicating, and training users on system updates related to out bound
campaigns, and will provide supplemental back-up support to the Intra-Day Resource Coordination function.

_ Responsibilities:
_

Perform day to day activities associated with IRIS outbound campaign program, including:
Acquire outbound campaign call lists (from BANNER or other sources).
Convert data into readable file and upload call lists to IRIS to initiate campaigns.
Coordinate the delivery of campaigns with the workforce manager to ensure campaign does not negatively impact service

levels.

Coordinate the delivery of campaigns with the business to ensure business objectives are achieved, and recommend

enhancements or improvements to campaigns based on insights gained through analysis of performance data.

Ensure results from campaigns are converted to readable files and uploaded to BANNER or provided to other source.
Communicating system performance, issues or changes with Genesys team for implementation of improvements.
Developing training materials.
Trouble shoot, document and escalate technical issues related to system performance and campaign rollout.
Coordination the implementation of workforce activities for example vacation scheduling, shift bid, etc.
System performance tasks will also include, but not limited to:
Retrieving data from IRIS for review/analysis.
Developing and managing dashboards and reports.
Present/recommend system improvements or enhancements to IT.
Liaise with IT to request fixes/changes/enhancements.
Backfill support for Intraday resource functions.
Backfill support for IRIS System Administration functions.

_ Qualifications:
_

A fouryear degree from an institute of recognized standing, plus a minimum of one year directly related experience.

A twoyear diploma in Business Administration or a related discipline from an institute of recognized standing, plus a minimum

of three years directly related experience.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code:

CO

Advanced knowledge of Manitoba Hydro's Billing, Gas and Electric Service policies and practices.
Proficient in the use of Microsoft Office software.
Demonstrated ability to understand complex systems and processes; identify opportunities for process improvement, develop

- and analyze alternative course of action and provide recommendations.

Process strong analytical skills and attention to detail.
Ability to prepare and present recommendations in a clear and concise manner both verbally and in writing.
Demonstrated ability to work independently and with a minimum of supervision; to take the initiative in planning

- work/developing action plans; and to exercise sound judgment.

Available to work flexible hours of work in accordance with P550 between 7:30 AM and 6:00 PM (Monday to Friday) to support

the hours of operation in the Customer Engagement Center.

_ Salary Range_
Starting salary will be commensurate with qualifications and experience. The range for the classification is $31.00-$42.88 Hourly,
$59,406.62-$82,167.54 Annually.

2023.
We thank you for your interest and will contact you if you are selected for an interview.

_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_
**_during the recruitment process._