Student Support Assistant - Mississauga, Canada - University of Toronto

University of Toronto

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:03/21/2023

Req ID: 30389

Faculty/Division:
UofT Mississauga

Department:

UTM:
Geography

Campus:
University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:

The university's second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study.

Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation.

With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs.

Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

Welcome to the Department of Geography, Geomatics and Environment at the University of Toronto Mississauga Our friendly and vibrant Department offers programs in human and physical geography, GIS, and the environment, appealing to a wide range of students.

Staff members in the Department are an integral part of the student experience at UTM, supporting technical needs and offering helpful and friendly advice on academic matters.

Our leadership team provides an open and professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork.

We value our staff member's expertise and contributions to the advancement of the Department's goals while committing to a work-life balance among our staff.

Under the general supervision of the Department Manager and day-to-day direction from the Academic Counsellor, the Student Support Assistant will be responsible for providing student services support; providing program support to courses; coordinating exams; coordinating TAships; maintaining records; reviewing and evaluating accommodation requests and academic offences; as well as providing administrative support.

Your responsibilities will include:

Providing detailed information to students on program and/or course requirements
Acting as the first point of contact for programrelated enquiries
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Liaising with contacts to facilitate collaboration on petitions and/or appeals cases
Handling the delivery of examination question booklets
Maintaining information on digital platforms
Writing routine documents and correspondence
Handling sensitive and/or confidential information

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum two years of related experience; preferably in an Academic environment.
Demonstrated customer service orientation in interactions with students, faculty, staff, and external stakeholders at all levels.
Demonstrated ability to communicate effectively and empathically with a diverse university student population.
Experience providing program administration including academic appeals, course enrolment, timetabling, course evaluations, grades, examinations and final oral examinations, and petitions.
Demonstrated experience developing and maintaining records and files
Ability to work well under pressure and maintain confidentiality.
Excellent organizational, verbal and written communication skills.
Professional demeanor and effective interpersonal skills.
Ability to multitask and deal effectively with competing priorities.
Proficiency and experience in working with a student information system or comparable database (ROSI, Quercus, eMarks or similar student systems)

Assets (Nonessential):

Familiarity with the University of Toronto's policies, rules, guidelines, and procedures.
Experience in a University setting with knowledge of academic procedures and policies as well as guidelines and practices.

To be successful in this role you will be:

Approachable
Communicator
Diplomatic
Problem solver
Team player

Closing Date: 03/29/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Term

Schedule:
Part-Time

Pay Scale Group & Hiring Zone:

Job Category:
Student Services

Lived Experience Statement

NOTE:
This is a part-time 50% FTE position. The pro-rated annual salary is $28,257 with an annual step progression to a maximum of $36,135

This is a 2-year term position with the possibility of renewal/extension.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.