Avp Operational Resilience - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The AVP, Operational Risk and Resilience Management (ORRM) is responsible for leading various risk programs and ad hoc projects to enhance Manulife's operational risk and resilience capability, providing guidance to segment risk teams to better identify and manage current and emerging risks, reporting relevant risk and resilience postures to the ELT, and demonstrating appropriate risk behaviours and culture.

Key Accountabilities:

Establish and maintain operational resilience policies, guidelines, processes, and procedures including Business Continuity, Disaster Recovery and Crisis management.

Initiate, manage and execute risk governance processes for operational resilience management, risk and control awareness and enhancement to operational efficiency.

Lead various Operational Resilience Program workstreams as well as ad hoc projects and risk programs to support the continued growth and maturity of the ORRM function.

Support the design and implementation as well as ongoing maintenance of the operational resilience management system.

Design and set standards on operational resilience reports, dashboards, and metrics for management reporting.

Operate as SME to provide oversight and challenge over the ongoing critical operations assessment activities and the reporting of resilience posture, working with Segment Operational Risk Officers to help ensure timely and accurate resilience assessment outcomes.

With an emphasis on Technology and Data Resilience Influence and gain buy-in from the Senior Leadership team of the various businesses across the division by communicating program requirements and the value proposition to gain the support needed to implement the program(s).

Train Business Unit resources to implement the resilience management program(s) within their Business Unit.

Advise the Business Units to help them assess the best way to implement the operational risk and resilience management program(s) within their business.

Particular focus must be on integrating with their existing risk, resilience and compliance processes to help ensure sustainability and avoid duplication of effort.

Manage implementation of programs to ensure ORRM is aligned with the division's business objectives and MFC's enterprise ORM program objectives, scope and timelines.

Review and challenge business unit risk and resilience information provided (e.g. risk assessments, resilience posture, loss data, metrics etc.) Demonstrate effective oversight and challenge across the ORRM portfolio of activities Ensure key operational risk and resilience exposures are reported and escalated to divisional management, divisional risk management and Corporate Risk Management and that mitigating actions are identified and taken as appropriate.

Collaborate extensively with Segment Risk Management and Enterprise Risk Management to communicate the division's perspective on risk exposures and program initiatives and ensure the divisional program remains aligned with MFC's enterprise ORM program.

Share key information, including risk exposures, resilience posture and maturity, loss data and risk management/control best practices across the Division (including with other divisional risk/compliance/control officers) and reach out to other Divisions to incorporate any learnings.

Transition from program implementation focus to risk oversight focus as program is implemented and maintain program going forward.

Job Requirements (Education, Experience, Knowledge, Skills and Competencies):

Technology risk and resilience experience within a large Financial Institution including hosting strategies, architecture design patterns and cloud portability
Risk management, audit, operations, compliance or technology background with 10+ years of experience in matters of increasing complexity (preferably with several years direct risk management experience)
Relevant advanced designation or degree (e.g. MBA, Finance, Risk, Actuarial)
Highly developed business acumen, and pragmatic approach to solving problems and implementing solutions
In depth understanding of operational procedures at financial institution (preferably insurance).
Solid experience in designing, implementing, and validating the effectiveness of operational controls
Solid working knowledge of enterprise and operational risk management frameworks and processes
Proven leadership skills, along with strong program and project management capabi