Supervisor Operations - Toronto, Canada - Metro Inc.

Metro Inc.
Metro Inc.
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Title:

***Supervisor Operations (Continuous Improvement)


Requisition ID: 34561


Career Group (ADSP):

***Distribution Center


Division:
Supply Chain


Department:

***Logistics and Distribution


Work Location:
METRO ON - 170 THE WEST MALL (#A-WEST)


Province:
Canada : Ontario


Position Type:
Permanent


Summary
As per recent news, Metro is investing $400 million for the next 4 years into automating our Distribution Centres.

The investment in our Distribution Centres will enhance our responsiveness to the evolving needs of the customer using state-of-the-art technology.

Metro will embark on a new journey with the way we service our stores with best in class technology available world-wide.

We are ready to tackle this exciting venture with a dedicated team.

The Operations Supervisor will play a critical role on the distribution operations team for the future automated Produce Distribution Centre scheduled to open in early 2020.


Specific Responsibilities

Health and Safety

  • Ensure that company and legislative health and safety practices are followed within the workplace through ongoing monitoring of health and safety programs and audits; provision of all equipment, material and protective wear.
  • Conduct facility 5s / housekeeping audits to ensure the facility is clean, tidy and efficiently laid out.
  • Lead shift meetings to communicate progress, expectations and direction regarding safe work practices to employees.
  • Investigate root cause of safety incidents, communicate and follow up on corrective actions with key stakeholders.
  • Provide a safe working environment, adhering to health, safety and sanitation procedures. Ensure procedures are understood and practiced by the team at all times.

Engagement and People Management

  • Establish and maintain high personal involvement through effective engagement, accessibility and visibility for distribution employees.
  • Provide direction and coaching to unionized employees.
  • Create positive union relations by attending and handling grievances in accordance to company policy and collective bargaining agreement.
  • Ensures policies and practices are respected related to employee relations and promotes efforts to build strong employee engagement.
  • Monitors, coaches and councels Distribution Center employees. Accountable for the develoment of employees through training and mentoring.
  • Maintain training matrix and ensure employees are adequately trained and competent within their role to ensure operational flexibility.
  • Build a team philosophy and cultivate engagement by working with the team to achieve company targets and objectives.
  • Lead and motivate a team of people to succeed by utilizing appropriate interpersonal styles including leading by example, setting objectives and defining responsibilities to give a clear sense of direction.
  • Ensure open and effective two way communication at all levels.

Service and Quality

  • Ensure store deliveries are prepared and loaded on time, every time using appropriate methods.
  • Maximize quality and productivity by understanding the expectations of the company and assisting the Operations Manager in evaluating performance variances in order to identify root cause and corrective action.
  • Ensure company policies are communicated, applied and enforced (i.e. operational, safety, Loss Prevention, Human Resources, administrative, etc).

Performance Management

  • Responsible for directing and planning daily workload activities to optimize operational effectiveness to drive a safe, productive work environment while exceeding customer expectations.
  • Establish and maintain key performance indicators (KPI's).
  • Support the Distribution Center in setting targets by participating in or leading performance improvement objectives.
  • Deliver efficiencies to support year on year operational budget reduction.
  • Maintain integrity of inventory according to the inbound and outbound activity using WMS.
  • Conduct effective problem solving / continuous improvement initatives through analysis of information in housed available systems (WMS, SAP, BW etc).

Qualifications

  • At least 3 years of leadership experience within a unionized manufacturing or distribution environment is considered an asset.
  • College diploma and/or University degree. Equivalent combination of postsecondary education and directly related experience can be considered. Specializing in business or supply chain management is an asset.
  • Strong analytical skills (Proficient working knowledge of Microsoft Office Suite).
  • Strong organizational and tactical planning skills.
  • Ability to work flexible shifts or hours.
  • Proven record of leading diverse teams towards achieving objectives through collaborative and participatory management practices. Strong ability to manage through delegation, engagement, and proper followup.
  • Ability to analyze business metrics and communicate targets and standards of perf
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