Dispatch - Langley - LinkPoint

LinkPoint
LinkPoint
Verified Company
Langley, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title:
Dispatcher


Status:
Full Time Permanent (40 Hours per week)


Report to:
General Manager


Purpose & Scope:


Key Responsibilities:


  • Manage key client accounts and answer and direct incoming calls
  • Receive requests from client over phone, web, portal etc.
  • Triage incoming requests and assign appropriate priorities
  • Manage and prepare the technician schedules daily using the ticketing system
  • Monitor the ticketing system for any outstanding tickets, high priority ticket follow ups and updates, to ensure that the client is communicated with in a timely and consistent manner
  • Coordinate and schedule onsite visits for technicians/contractors
  • Create follow up tasks for technicians as needed on outstanding tickets
  • Interact with clients to provide and process information in response to inquiries, concerns and requests about products and services
  • Assist with procurement and licensing, both for internal stakeholders as well as clients
  • Assist with handling and processing warranty claims
  • Follow up on receivables as needed
  • Manage the dispatch board
  • Other duties as assigned

Qualifications

  • Outstanding customer service skills
  • Knowledge of interior geography and familiarity with area
  • Knowledge of various trades (electrical)
  • Ability to multitask and problem solve in a fastpaced environment
  • Excellent interpersonal skills
  • Knowledge of basic computer programs and aptitude to learn new software systems
  • Industry knowledge considered an asset
**Core Competencies: - Strong Command of the English Effective written and spoken communication skills (i.e., Active Listening skills)

  • Attention to detail
  • Selfmotivated with the ability to work alone and with a team
  • Interest/passionate working in the Technology sector
  • Critical thinking skills
  • Highly Organized
  • Solutions Oriented
  • Ability to think outside the box
  • Continuous learning and growth mindset

Perks of the role:


  • Competitive wages
  • Opportunity to for a high growth organization with plenty of room to grow
  • Local travel to customer sites (use of company vehicles for business purposes)
  • Paid time off (Vacation, sick, personal days, etc.)
  • Financial support for continuous education
  • Casual Dress code
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