Billing Administrator - Oakville, Canada - Oakville Hydro

Oakville Hydro

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Oakville Hydro delivers reliable and safe electricity to more than 75,000 individuals, families, and businesses in the Town of Oakville.

The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.

Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.

Oakville Hydro has also been recognized as one of Canada's Safest Employers.

At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.

Successful Oakville Hydro employees:

Are customercentric they understand and embrace the role of delivering exemplary service
Lead they lead by example through their actions and attitudes
Innovate they look for opportunities to improve, do things differently, and add value for our customers and business
Commit to Excellence in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.

Individuals who choose to be a part of our organization are offered:

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package

About the Role
We are looking for a dynamic individual with exceptional customer service and technical skills.

Working in a non-routine and very complex environment, the Billing Administrator is accountable for supporting the Customer Service and Billing departmental functions, including answering customer inquiries, receiving, and collecting data for the purposes billing, and production of timely and accurate customer bills.

Duties include:

Respond to customer inquiries and complaints in person, by phone, and in writing
Receive, interpret, and summarize customers' requests (including lawyers) to finalize existing billings
Review and process customer forms, and requests
Initiate the process adjustments to customer accounts
Complete Validation, Estimation, and Editing (VEE) of meter read data and reports (electric and water) in preparation for billing
Update electric and water readings in Northstar, as required
Verify, change, and enter water meter information into the Northstar system
Process regular oncycle billing and final billing
Process customer payments
Administer permits, and schedule disconnections and reconnections
Administer the collection process for overdue accounts
Communicate with stakeholders to ensure timely and accurate processing of customer meter to cash transactions

Required Skills, Qualifications and Experience:

Grade 12 high school or equivalent
Minimum of 2 years' experience in a Billing and/or Customer Service environment
Experience with billing procedures, schedules, and adjustments would be an asset
Working knowledge of customer information systems (Northstar) would be an asset
Working knowledge of billing and adjustment procedures
Solid understanding of reading and billing schedule
Strong decision making and problemsolving skills related to electricity and water consumption to produce accurate billing

Other Success Factors:

Be a Brand ambassador enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
Innovate engage colleagues and find new ways to work and win
Stay a step ahead make it a priority to be intune with emerging technologies, and industry trends
The ability to communicate stay informed of company events, industry news and advancement in technologies
Excellent written and verbal communication skills
Strong accounting skills
Excellent time management and organization skills
Strong interpersonal skills and the ability to use tact and discretion when interacting with internal and external customers
Display a keen attention to detail and can prioritize accordingly in a demanding and fastpaced environment
Embraces a culture of innovation and continuous improvement
Is a fast learner who can adapt to an everchanging environment
Is agile, responsive, and displays a sense of urgency
Oakville Hydro is an Equal Opportunity Employer._

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.

If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of